Customer Service Project Manager (m/f/d)

Liebherr-Components AG, founded in 2011, is a trading company responsible for the worldwide distribution of components and system solutions of the group of companies. Their portfolio includes products from the field of mechanical, hydraulic and electrical drive and control technology.

Customer Service Project Manager (m/w/d) Job ID 80242

End-to-end project responsibility: independent planning, control and implementation of projects in the customer service - from analysis to concept development to successful implementation. Project management & coordination: Creation of project plans, definition of targets, time frames and budgets as well as coordination of interdisciplinary project teams (service, sales, IT). Stakeholder Management: Close coordination with internal departments, traders and external partners to ensure project objectives and timely implementation. Project controlling: ongoing monitoring of progress, costs and quality as well as the creation of regular status reports and presentations for management. Change & Risk Management: Detection of Risks and Obstacles, Development of Solution Concepts and Support for the Implementation of Change Processes.

Creation and maintenance of a customer service Organisation, implementation and management of various project management bodies

Complete studies in the field of business management, economic engineering, mechanical engineering or a comparable qualification. Multiannual professional experience (5-10 years) in project management, ideally in the after-sales, service or sales environment of an industrial or mechanical engineering company. Detectable successes in the management of cross-departmental projects focusing on customer service or sales. Good understanding of spare parts and service processes as well as international dealer networks. Safe handling of project management tools as well as CRM and reporting systems (e.g. Microsoft Dynamics, Power BI). Impressed communication, moderation and organisational ability at all levels, as well as a high level of enforcement, team spirit and intercultural competence. Self-contained, structured and targeted working methods with a high level of commitment and a pronounced sense of quality and outcome orientation. Very good knowledge of German and English in word and writing. Travel readiness (focus within Germany, Austria, France and Switzerland). Our offer We offer you more than just a job. We create fascinators together and offer a family environment within a global group of companies. In addition to the possibility to develop both professionally and personally, you can expect: an extensive incorporation and lots of scope

flexible working hours

a wide range of training and training opportunities

the possibility of mobile work

We offer you more than just a job. We create fascinators together and offer a family environment within a global group of companies. In addition to the possibility to develop both professionally and personally, you can expect: an extensive incorporation and lots of scope flexible working hours a wide range of training and training opportunities the possibility of mobile work