E.DIS Netz GmbH | Germany | 15xxx Fürstenwalde/Spree | Permanent position | Full time / Home office | Published since: 16.02.2026 on stepstone.de
Process Manager/ Special Consultant Complaint Management Customer Service (m/f/d)
As one of the largest regional network operators in Germany, E.DIS is shaping the future of people, regions and the energy world. We ensure that millions of people in Brandenburg and Mecklenburg-Western Pomerania are reliably supplied with energy around the clock. Through the future-oriented expansion and conversion of our energy networks, we are shaping the energy transition significantly. And this is a real team task! We believe in the innovative power of our employees, trust in their skills and create free spaces for co-design. We're going new ways. Together. In order to strengthen our team of E.DIS Netz GmbH, we are looking for a process manager/special agent complaint management customer service (m/w/d) at the Fürstenwalde site at the earliest possible time. .
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Your tasks • Your profile • What we offer
In this position, you take the development and implementation of strategies and concepts for complaint management in customer service. Your focus is on controlling and implementing measures to increase customer satisfaction incl. Quality assurance and optimization of processes in coordination with stakeholders. Your responsibility is also the development of evaluations, analyses, basis of decision and solutions in the field of responsibility incl. Advising executives and voting with stakeholders. In addition, you coordinate complaint processing and implement it efficiently. As part of your activity, you will be involved in projects and group working groups.
You have a successfully completed degree (Diplom/Master) or a comparable qualification. You have extensive knowledge and experience in the field of activity and are versed in the use of PC standard applications (MS-Office). From your studies or previous professional stations, you also experience IT systems such as tools for central management of customer relationships and customer contact channels. It is a strong concern to represent the E.ON Groups internally and externally. Customer orientation is your passion and with innovation, creativity as well as strategic thinking, you are fully involved in your work. Here you will also focus on cooperation and communication.
A proven high employee satisfaction: certified TOP employer 2022-2026 (Kununu score 4.5/5 stars & 97% employee satisfaction). We work together on intelligent energy networks and innovative energy solutions. A flexible connection for a balanced work-life balance, for example through flexible working hours, home office and Sabbatical. An electrifying offer of training and development opportunities such as seminars, workshops and talent programs. A secure supply of attractive remuneration and many additional benefits, including health services and occupational pensions. A strong network, as part of the E.ON Group, we promote cooperation across corporate boundaries and offer a variety of perspectives. Become part of our network! !
Location
 | E.DIS Netz GmbH | |
| 15517 Fürstenwalde/Spree | ||
| Germany |
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