Your new team is responsible for handling and receiving cases with increased transport fee (EBE) and processing of subscription topics. From customer support to receivable management, you jointly ensure that service quality and financial goals are in line with your department and Berlin remains fair and secure. As a professional in customer service and store manager*in, you ensure that your team's sales targets are achieved and processes can be continuously optimized. You guide your employees with value and attention and plan their working and holiday times strategically taking into account service lengths as well as statutory working hours to ensure optimal resource distribution, even in high-frequency times As an in- and external contact person, you are responsible for the overall appearance of the EBE customer office and not only tax all relevant processes around your team, but also control and manage the billing of all cases related to the increased transport fee You analyze the customer feedback on the service quality of the control in coordination with the field of security and guide target group-specific information offers for the customer address, in cooperation with marketing

completed commercial vocational training (min. 3 years) ideally first professional experience in the leadership of employees multi-year experience in customer service as well as very good knowledge of German (min. level C1) In addition we look forward to a completed training examination (AEVO) as well as initial knowledge of the tariff provisions of the VBB and the BVG services proven leadership skills with an appreciation and motivating leadership style strategic thinking and action as well as a strong understanding of the process-oriented management of customer service (standards, key figures, market and competitive analyses, evidence of effectiveness)

You will love us We are the heartbeat of Berlin! Today we think the mobility of tomorrow and shape our capital sustainably together with you. For humans and climate, with heart and mind. future-proof workplace Work-Life-Balance (flexible working hours with leisure compensation, working on mobile up to 10 days) 30 days holiday + 24.12. free Christmas money and 500 € holiday money per year and 350 € for our health portal in 2026 (including sports courses, massages) personal ticket occupational retirement provision (VBL) asset-effective performance (VL) Additional information The mix makes it - diversity for the common success! 16,700 colleagues from over 90 nations in 240 professions have already chosen us. We are inspiring for different people – regardless of religion and belief, age, social origin, sexual orientation, ethnic origin and nationality as well as gender and gender identity. We actively support equal opportunities and the promotion of women. Applicants of women and people with migration history are expressly desired. Disabled people are preferred with appropriate suitability. Your future – your BVG! Feel free to recommend our job offer. .