Team Leader in Customer Service Germany (m/f/d)

As a team leader in customer service, you will lead and motivate a team of 7 – 10 employees to top performance

...concrete means:

Contact person for all questions

You are training your team in service-relevant topics

Cooperation with thematic projects and support in process processing

Control of operating daily business taking into account our KPIs

The integration of new team members and the further development of your team

Successfully completed commercial training and several years of experience in managing customer service staff

Teamability, sense of responsibility, of course taking over the role model function and time flexibility

enthusiasm for the continuous development of employees and themselves

Strong success and result orientation, problem and conflict resolution competence

Very high customer and service orientation

Very good knowledge of the German language in oral and written form

Enforcement, initiative and will to make decisions

Analytical thinkability, pronounced numerical understanding and a fast conception combined with a “hands-on mentality”

Google identifiers are of advantage

• Collective salary and holiday and Christmas money • Paid overtime for minute time recording • Unlimited employment contract and 6 weeks holiday/year • Additional benefits under collective agreement (additional supplements, special leave, pensions etc.) • Intensive integration with a personal sponsor • Modern work environment with many possibilities for flexible work on site and at home • Other advantages, such as a discounted German ticket, a variety of discounts on corporate benefits and attractive employee actions (e.g. prizes) • A great team, communication at eye level and lots of space for personal development

We value your entry with us! With attractive benefits and a corporate culture that focuses on confidence, diversity and a transparent pay system regardless of gender.

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