freenet DLS GmbH | Germany | 22xxx Hamburg | Permanent position | Full time / Home office | Published since: 04.06.2026 on stepstone.de
CRM Analyst Churn Prevention & Customer Growth (m/f/d)
freenet offers an extensive portfolio of mobile, Internet and TV entertainment. Online as well as in around 520 own shops, every customer gets the ideal solution for his digital life. We advise Germany personally, independently and individually. For our Hamburg location we are looking for active support in full time: CRM Analyst (w/m/d) Churn Prevention & Customer Growth THE WORK As a CRM Analyst (w/m/d) Churn Prevention & Customer Growth in Customer Management, you play a central role in managing and optimizing our customer base in the Telko environment. You connect data-driven analytics with strategic thinking and deliver decision-relevant impulses for top management. .
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Your tasks • Your profile • What we offer
Business Partnering for Sales, Operations, Product and Purchasing to create transparency about performance, potentials and risks Development of business cases, economic analysis and ad hoc evaluations to support entrepreneurial decisions Analysis and solution of complex questions concerning the optimization of the Customer Base P&L in particular Marge, Churn, Customer-Lifetime-Value (CLV), Service-Revenue / ARPU Implementation of deep data analyses and simulations for deriving concrete fields of action, strategies and growth potential in the sense of business management Accompanying operational and strategic projects up to implementation
Successfully completed economic, mathematical or scientific studies Ideally experience in analytical CRM and customer controlling as well as in the preparation of analyses and derivation of action recommendations independentness and detail accuracy without losing sight of the big whole Strength of implementation and intrinsic motivation to bring about results and changes Very good analytical skills, rapid understanding and ability to process complex facts
Mobile work Good together Staff martphones Development programmes Flexible working hours Staff vehicle
Location
 | freenet DLS GmbH | |
| 22297 Hamburg | ||
| Germany |
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