Sheraton Berlin Grand Hotel Esplanade | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 23.06.2026 on stepstone.de
Front Office Shiftleader (m/f/d)
Welcome to Sheraton Berlin Grand Hotel Esplanade, an urban oasis with modern design and intuitive service in the heart of the city's cultural centre. Discover a new, impressive style of Berlin hotel history, just steps from world-famous art museums, music, theatres and the exclusive shopping facilities at Kurfürstendamm and the well-known department store KaDeWe. Enjoy an atmosphere at the same time calmed and revived, where intelligent style meets relaxed comfort and Berlin opens up to you immediately. Visit our inspiring hotel in Berlin, Germany – a unique retreat in a central and best connected location. Esplanade OpCo GmbH took over the management of the hotel as of 1 December 2025. It belongs to Step Partners Europe GmbH, based in Frankfurt am Main. Step Partners is an experienced hotel operator focusing on the strategic development, positioning and sustainable value enhancement of premium hotel properties in Europe. Currently, a comprehensive refurbishment investment of around 40 million euros is planned for the hotel in order to further develop and reposition the house in a future-oriented manner.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Heading and coordination of the Front Office Layer: You are responsible for check-ins, check-outs and guest wishes during your shift. Support and motivation of the team: You ensure the smooth running and ensure the highest quality of service. Proactive guest support: processing of special requests, complaints and feedback. Ensuring the standards of upscale hotel and Marriott policies. Working with housekeeping, guest services and other departments to guarantee a smooth process. Application planning, training and further development of employees within the layer.
Complete training in the hotel industry or comparable. Experience at the front office, ideally in the upscale hotel industry. Leadership, organisational skills and service orientation at the highest level. Very good knowledge of German and English, other languages of advantage. Teamplayer mentality, flexibility and resilience.
We offer you a restart in a great team with a lot of cohesion. Exciting times are coming. Do you want to go with us?
As part of the Marriott family, you also benefit from all the benefits of a global hotel group, including: Employee discount on overnight stays worldwide Training opportunities and training programs
Location
 | Sheraton Berlin Grand Hotel Esplanade | |
| Berlin | ||
| Germany |
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