IT Knowledge Management Specialist (m/w/x)

Creation, maintenance and continuous optimization of IT-knowledge articles so that information in support can be easily found and used at any time Processing complex technical content into clear, addressable formats for different target groups Evaluation of usage patterns, trends and key figures to sustainably increase the effectiveness and reach of knowledge management Responsibility for structuring, quality assurance and updating of the knowledge base in close coordination with service and process managers Researching current trends, innovations and best practices in knowledge management and evaluating relevance Active cooperation with departments and the Service Desk to continuously expand knowledge, integrate feedback and ensure process specifications

First practical experience in creating, structuring and visualizing knowledge content, ideally in the IT service or support environment Ability to prepare complex technical information clearly, understandably and target group-oriented High detailed orientation in quality assurance and compliance with defined processes in knowledge management Impressed team orientation as well as communication and enforcement strength in cooperation with departments and service organisations Basic interest in IT services, products and trends in knowledge management, ideally complemented by experience with ServiceNow or comparable ITSM tools Very good knowledge of German and English in word and writing, combined with a secure, precise written expression JOBV1_EN