IT Service Manager Logistics (m/f/d)

Company: Hannoversche Informationstechnologie (hannIT) Place of use: Hannover Experience: with professional experience Department: IT Contract model: Full time Annual salary: 45.208–50.643 E EUR The digital transformation changes all areas of communication. At hannIT you can actively shape the change! hannIT is a strategic IT partner for the Hanover region, cities, municipalities and municipalities, as well as regionally based supply and transport companies. For our more than 250 employees, we have the best of two worlds: the dynamics of the free economy with the security of the public service. Our success is a fabulous team.

For our Competence Center for Software Distribution & Logistics, we are looking for support through an IT service manager for the next time possible.

organisation of the distribution of tasks and coordination with internal and external stakeholders; Participation in emergency management Compilation of evaluations and key figures as well as ongoing review and updating of documentation, services and services and services. Process descriptions Compilation of cost calculations and offers, participation in tenders, implementation of the contract and SLA / OLA controller including audit of accounts and GDPR compliant documentation Information and consultation of customers on existing and new services and regular customer satisfaction requests Implementation of fault and problem analyses in the hardware and operating system environment and the development of suitable solutions Planning, testing and release of updates and release changes and coordination with technical coordination and process support

Completed IT training in technical or commercial fields or comparable quality Experience required in technical support, service or system management Structured and self-employed and high service orientation Communication strength and joy in cooperation with customers and service providers Knowledge of ITIL, quality management or GDPR are desirable Comparable qualifications can also meet the requirements.

Unlimited employment contract in pay group 9 TVöD VKA 30 Holiday days plus special annual payment Flexible working time models: full-time (39 h) or part-time – family-friendly and planable Homeoffice possibility for more flexibility Ergonomic equipment – in the office and for your home office Flat hierarchies for a living welcome culture and an open, collegiate community Additional care / operating pension via hannIT for your future Individual development and further training Benefits Job Ticket for Your Work Way Smartphone – also for private use Industrial health management with a variety of offers Corporate fitness (Hansefit) and joint sports events ''Computer mouse'' for small Cross-disciplinary project cooperation – exciting tasks and perspectives