Novotel Münster City | Germany | 48xxx Münster | Permanent position | Full time | Published since: 14.06.2026 on stepstone.de
Service Manager (m/f/d)
Welcome to the hotel universe of the Hotelpark Münster City, where diversity meets many stars! Imagine entering a hotel that not only opens doors, but also expands horizons. Novotel Münster City, a 4-star hotel, is not just a place to stay overnight, it is an experience. Here, California-inspired cuisine meets western-fälische cordiality, guests dream in 117 spacious rooms, and in six state-of-the-art meeting rooms big ideas are born. If you still have energy after a long day, you can sweat over the roofs of Münster in the sauna or get rid of the calories of the delicious “Gold & Brown” burgers in the fitness area. Right next door is the ibis budget Münster City, colorful, cheeky and full of life. With 123 rooms in modern design and a lobby that serves snacks and good mood, it is the little wild brother of the Novotel. Not only is it ignored, it is lived! But who is behind this hotel duo? The Investhotel Group, a young, dynamic company based in Berlin, which not only builds, but revives. In five cities of Germany, the group operates hotels of the ibis, ibis budget, Mercure and Novotel brands, all in the franchise relationship with the international hotel giant Accor, which has more beds in over 5,800 hotels in 117 countries than some small town residents. What makes Investhotel special? People! A multicultural team that is as colorful as the ibis rooms and as professional as the conference technology at Novotel. Here, cross-comers work alongside hotel professionals, Azubis besides old hares and all with a common goal: to offer guests a home on time and to learn each day. So if you want to become part of our hotel history that just starts, grab your resume and come over. We work not only, but also laugh, learn and live.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Responsibility for the smooth running of the daily restaurant and the individual layers Leadership, motivation and coordination of the service team Creation and coordination of service plans and efficient personnel deployment planning according to the utilisation Active care and advice of our international guest audience and ensuring an excellent service experience Professional serving of food and beverages and support of the team in operational service Responsibility for reservations, bookings and correct accounting Introduction, training and further development of new employees and our trainees Ensuring and adhering to our quality and service standards Support in organizing and implementing events and group reservations Close cooperation and coordination with the kitchen, bar and the R&B Manager
Complete training in the hotel industry or gastronomy – also motivated cross-comers with corresponding professional experience are welcome
Multiannual professional experience in a comparable position, ideally in the restaurant or hotel business
Natural, friendly and professional appearance to guests and employees
Embossed service orientation as well as an empathic and affluent personality
Teamability, sense of responsibility and a sovereign appearance even in stressful situations
Structured, meticulous and organized work with a pronounced time management
High quality awareness as well as a view for details in the service process
Very good knowledge of German and English in word and writing for communication with our international audience and team
An unlimited working relationship, because we count on you in the long term A workplace in a central location – in the heart of Münster Staff and department events to celebrate success together Worldwide Employee and Family & Friends discounts as ''Heartist'' Corporate Benefits (rebate at online shops, leisure offers & more) Free staffing Various possibilities for occupational retirement and asset-effective benefits Grant to public transport or JobRad Supplements for holidays Free use of our hotel's fitness desk Staycation: Free accommodation in our own hotels (Investhotel Group) The latest 'tools' for your work
Location
 | Novotel Münster City | |
| Münster | ||
| Germany |
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