Head of Customer Support (m/f/d)

Education changes life. We at Kufer ensure that our customers have their heads free for what really matters. Our software supports educational institutions to make their work easier, more structured and more human. For this we need people who think, take responsibility and want to move something meaningful together. Welcome to Kufer – Software for Education. Solution for people.

(full time) As customer support, you are responsible for the entire support area – professional, organizational and qualitative. You are the central contact person for customers, team and internal interfaces and develop our support in a structured manner.

Own management and organization of customer support (telephone, email, remote) Control and prioritization of ticket revenue and efficient resource planning Central interface to internal departments Analysis of support processes and active optimization of processes, structures and quality Ensuring high service quality and customer satisfaction Consulting our customers for customer-specific software solutions Company representation in training, user meetings and customer events

Completed training or comparable qualification in the IT-close environment Experience in customer support, ideally with complex IT products First experience in the organisation, coordination or management of a team or department Embossed structured, solution-oriented and independent mode of operation High level of customer and service orientation Very good communication capability, enforcement ability and organizational talent

A responsible leadership role with real design space The possibility to sustainably contribute structures and processes Short decision-making and direct cooperation with development and management A collegial team and an open corporate culture Long-term perspective in a growing software company A secure, permanent workplace with flexible working hours and the possibility of mobile work – for a good balance between job, private life and personal responsibility Many other benefits such as occupational pensions, asset-effective performance, free drinks and fruits, as well as numerous employee events etc. are of course for us