Customer and Service Manager (m/f/d)

Strategic and operational support of customers from the energy industry, in particular of utilities and network operators Ensuring high customer satisfaction and continuous optimization of service processes Central interface between customers, internal specialist departments and external partners Control of complex contractual and SLA agreements and escalation management in critical service cases Analysis of customer-specific requirements and development of individual solution strategies for process improvement Local missions to customers and partners for personal coordination

Technical background – know-how for the energy industry: Multiannual professional experience in customer management / Key Account Management in the energy industry Knowledge gained in IT service management (ITIL v3/v4) and experience with digital processes in the energy sector experience in the management of utilities and network operators, including regulatory requirements Safe handling of contract and SLA control in the energy industry Analytical thinking and ability to solve problems and process optimization Your profile in cooperation – What we value: Strategic thinking and high degree of freedom of choice in everyday work High customer orientation and service-oriented action Loadability and flexibility, even in demanding projects Proactive attitude in developing new solutions and improvements Reliability and a Structured Operation

Attractive framework conditions – More than just a job: Working in a forward-looking energy service company Design space and integration into central processes of the energy transition Team-oriented work in flat hierarchies Safe workplace with remuneration according to TV-V Flexible working hours and possibility for mobile work Attractive social benefits, further education and training opportunities flexible work exciting projects flat hierarchy agile teamwork modern learning Remuneration by TV-V