Junior IT Service Technician (m/f/d)

As experts for IT personnel and commercial professionals in the context of employee transfer and in the service contract, we support well-known national and international IT companies.

Our customer is a leading cross-brand IT service provider with 20,000+ employees worldwide. Be part of an independent provider of IT infrastructure services and solutions for large companies and the public sector.

On behalf of our customer, we are looking for several employees (m/w/d) for the task area at the next possible time JOBPROFIL - ID 11118STN

SUPPORTS Telephone acceptance of malfunction messages and service requests (Helpdesk/Hotline) Documentation, Priority and Classification of Tickets in Customer Ticket System First-release processing (1st level) according to standard procedures with customer-side tools Independent problem analysis and complementing by own solutions Tuning/support by the back desk as well as care and extension of the solution database Qualification, monitoring and escalation/continuation of non-removable tickets to the 2nd level Technical on-site support for headquarters and locations in Nuremberg incl. new offices (including troubleshooting)

KENNTNISSE Technical training or retraining, alternatively at least 1 year current IT practice Experience in the Service Desk with ticket processing and clean documentation, ideally in the ticket system Solid IT basic knowledge and routine in analyzing simple network problems Safe handling of Outlook and MS Office, Office basic device of advantage Practical experience with connection and cabling as well as installation, repair and upgrade of hardware and software

SERVICES Criteria (GDP) Solid monthly salary including over-tariff payment Project allowance from the first day of use Holiday and Christmas money by GVP Remuneration according to Equal-Pay model Staff recommendation programme Long-term customer operations High takeover rate for the customer