Head / Market Director Media Sales & Customer Service (m/f/d)

Become part of our #TeamMBS Together with over 1,400 colleagues, we shape the future and a common success story. As Germany's largest space saving fund, we accompany over 750,000 customers in all phases of life. True to our motto “People for People” we take responsibility – for our customers, our region and our growing team. These are your tasks Leadership: You take over the comprehensive leadership and strategic further development of our customer service center (Inbound & Outbound) as well as our Digital Advisory Center, giving your teams orientation, clear goals and development perspectives. Sales management: You are responsible for achieving corporate and sales goals and always have a look at the relevant control variables ranging from activity and quality to target achievement. Strategic development: You develop and implement a future-oriented strategy for our customer service as well as digital and media consulting, develop existing structures and develop new customer potentials in media distribution. Digital Advice: You develop modern consulting and service offerings (inbound, outbound, digital and video-based advice) and thus strengthen the customer orientation of MBS. Interface function & networking: Watch as a central interface between the other private customers, private banking, private building finance & real estate business, corporate customers and other departments You develop relevant market, customer and technology trends, thereby motivating media sales to continuously improve customer experiences and employee efficiency. Representation: You represent the MBS in the media environment, maintain contacts with customers: inside and outside the Sparkassen financial group as well as other multipliers:inside and support events and events. Measures for customer acquisition and retention. We wish you Qualification: You have a degree as a savings bank business economist:in, bank business economist:in, a comparable completed bachelor's degree or alternatively a corresponding professional experience. Leadership: You bring multi-year leadership experience in the banking or financial services environment, ideally in the leadership of executives and larger teams, and understand how to develop, motivate and win for common goals. Bank expertise: You have a well-founded knowledge of the private customer business, ideally complemented by experiences in the passive, securities, pension, real estate and credit business, as well as experience in the corporate customer business. Sales & Digitization: In order to derive concrete measures for media distribution, you bring a strong understanding of sales processes and sales control variables and have a high affinity for digitalization and new technologies. Entrepreneurial thinking: You act independently, identify opportunities and development potentials and bring about a high degree of determination. Mobility & flexibility: With your car guide ticket, you are flexibly on the move within the MBS business area and bring the necessary readiness to travel for the dates to be present at our various locations as well as to exercise your leadership responsibility on site. Communication: You communicate sovereignly at different levels, have strong contact, communication and conflicting skills and bring German knowledge to the native language level (C2 level). You can expect from us This role combines strategic responsibility, operational management and leadership with the Executive Board. As a central interface, you will significantly shape the further development of customer service and digital consulting and thus the future capability of MBS. A fixed remuneration appropriate to the place, plus a performance-dependent variable remuneration 30 days An onboarding tailored to you, incl. Many more benefits on our career side. Does that sound after your next career? Then we look forward to meeting you soon! Please apply only until 20.11.2026 via our Vakanz form on the MBS career page. The MBS aims to increase the proportion of women in leadership positions and therefore asks qualified women to apply. We know that the diversity of our employees makes us what we are today. Therefore, our job advertisements are always aimed at people of all sexes and are evaluated independently of age, origin, sexual orientation, disability, religion or belief. Reference number: 164.2610