Service Desk Expert (m/f/d)

Acceptance, Classification and Processing of Incidents and Service Requests Independent and careful tracking of tickets taking into account defined SLAs Proactive monitoring of deadlines and escalation management Ensuring complete documentation in the ticket system Creation and analysis of reports on quality assurance and process optimization Close coordination with specialist departments and teams to quickly find solutions

Experience in a service-oriented profession with pronounced IT-technical skills or as IT-specialist in the Servicedesk environment High service orientation, empathy and solution-oriented thinking Clear, understandable and value-aware communication Experience in handling TopDesk or comparable ticket systems, especially in ticket processing, evaluations and reporting Very good knowledge of German and English in word and writing

A growing, modern and international IT company in the Intelligent Software Solutions segment independent work and challenging and innovative projects with well-known customers An unlimited contract of employment with an attractive payment and good social benefits A collegial team in a dynamic team with a professional onboarding process A working environment that also leaves time for private individuals, e.g. through flexible working hours and mobile work Short decision paths, flat hierarchies and open, internal communication policies Professional and personal development opportunities Diversity & inclusion: We value different backgrounds, perspectives and lifestyles, diversity is part of our corporate culture Additional employee benefits (such as JobRad, Corporate Benefits and a German ticket grant)