Bison Deutschland GmbH | Germany | 67xxx Kaiserslautern | Permanent position | Full time / Home office | Published since: 13.03.2026 on stepstone.de
ERP-Customer Supporter / 2nd-Level (m/f/d)
We at BISON Group are one of the leading IT companies with multiple locations in Switzerland and Germany. In our dynamic team, around 550 engineers work to shape the digital future.
As a full IT service provider, we develop and operate IT solutions for the wholesale, retail, agricultural and energy industries - from tailor-made software, standard products to complete infrastructure management, either in the cloud, on-premise or in our own data centers. Our core competence? These are ERP systems.
You're burning for software and IT solutions – and that customers really use them successfully? Then you are right with us! In this role, you make sure that our customers use their ERP systems optimally, run their processes smoothly and grow them together with us.
We look forward to your application and would like to meet you personally! !
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Your tasks • Your profile • What we offer
We at BISON Group are one of the leading IT companies with multiple locations in Switzerland and Germany. In our dynamic team, around 550 engineers work to shape the digital future.
As a full IT service provider, we develop and operate IT solutions for the wholesale, retail, agricultural and energy industries - from tailor-made software, standard products to complete infrastructure management, either in the cloud, on-premise or in our own data centers. Our core competence? These are ERP systems.
You're burning for software and IT solutions – and that customers really use them successfully? Then you are right with us! In this role, you make sure that our customers use their ERP systems optimally, run their processes smoothly and grow them together with us.
We look forward to your application and would like to meet you personally!
As part of our product support, you are a contact person*in for our customers and form the interface to development and consultants You accept customer requests, analyze and classify them and initiate the necessary measures You collect support requests for our solutions and process them independently or prepare them for development / consulting You ensure that response and feedback times are maintained and control the progress of support requests
Business knowledge in the context of ERP systems, at best with existing experience 2nd level product support Experience of handling ticket systems and support processes Very good understanding of business relations in the field of trade High level of customer orientation and service readiness Embossed problem-solving skills and analytical understanding Open and communicative personality Very high level of readiness and rapid understanding Very good knowledge of German in word and writing Teamability, reliability and resilience High self-motivation and perseverance in new topics
We offer Bike leasing, attractive online shop conditions & English courses Flat hierarchies, open communication and quick decisions
Flexible working hours, home office and family-friendly conditions
Modern technologies, processes and working forms
Strong, committed team and experienced colleagues as support
Team events in Germany and Switzerland for networking
No dresscode – we take you as you are
Location
 | Bison Deutschland GmbH | |
| 67657 Kaiserslautern | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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