Customer Correspondence/Quality Management Clerk (m/f/d)

We'll take care of that. Working at the WERTGARANTIE Group. We see ourselves as a sustainable lifestyle insurer for household appliances, smartphones, bicycles and e-bikes, e-scooters, gardening and hearing aids. All everyday companions are in our best hands.

Over 1,300 employees we offer safe, varied jobs in more than 30 specialist areas and actively promote personal and professional development. Our benefits and our commitment to well-being make us a strong and caring employer.

Sustainability means for us to act responsibly and foresightly – in all business areas, in dealing with the environment and with our employees and fellow human beings. We combine economic success with ecological, economic and social responsibility.

linexo Our latest brand is the result of our over 25-year-old bike experience and has dedicated itself entirely to the bike: linexo combines insurance, bike leasing and mobile services. With the brand we bring fresh wind to the bicycle market, as our attractive conditions benefit customers and traders alike.The mission is clear: guarantee active mobility. With over one million protected bikes and more than 2000 partners in Germany and Austria, linexo is already well in the race.

The team is responsible for supporting and consulting the end customers for the products located within Linexo. In addition, it is responsible for the comprehensive processing of customer concerns, correspondence, management of reviews and professional complaint management. Inspiring – Your future tasks: You process the entire customer correspondence – in writing and by phone You carry out master data changes and contract acquisitions reliably You go to customer complaints and find solution-oriented answers You actively contribute to the optimization of our processes and contribute to quality assurance You answer customer reviews on TrustPilot and Google with fingertips You process feedback as part of our customer satisfaction surveys

You bring a commercial training or alternatively a comparable qualification with You feel safe in dealing with the current MS Office applications and can quickly find yourself in new systems and tools You can safely master the German language in word and writing and express you clearly and understandably

We value what counts for you – sustainable, fair, flexible

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations – We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

Discover our other Benefits. .