(Junior) Customer Advisor (m/w/d) Mobile Communications

At CHECK24 in Cologne everything revolves around the topic of mobile phones. A new contract or without phone? With us, customers find the best fare! You have already gained first experience in customer contact and want to work on the success of our mobile comparison in the long term? We are looking forward to your application as (Junior) Customer Advisor (m/w/d) at CHECK24 Comparative Portal Mobilfunk GmbH.

You have everything in mind: You independently check orders, collect and maintain data and thus ensure the smooth transmission of data to our mobile partners Optimize processes: By being close to the customer, you are wearing your ideas and Improving suggestions to improve our mobile comparison Find solutions: In the event of problems or complaints, you negotiate solution-oriented and thus contribute to sustainable customer satisfaction Contact person: As a contact person for our first-level support, you can also ensure first-class customer service with our external partners

Embossed communication strength: You can convey complex content in a clear and comprehensible manner and go empathically to questions and concerns. Also in challenging situations you will find the right words and convince with your professional and friendly way. In addition, you have excellent knowledge of German in word and writing Knowledge Multiplier: You have fun communicating your expertise to our adjacent departments and with occasional training of external partners (on site & hybrid) Practical experience: You have already gained first experience in customer service, telemarketing or a similar area and know how to effectively address customer concerns. You have successfully demonstrated your skills in communication, problem solving and dealing with different customer types Affinity for mobile phones: Ideally, you already have product or industry knowledge and are generally engineered

Modern work: Up to 40 days of paid vacation. You get 30 days of vacation and can also decide whether you work in the home office on Fridays, collect up to 10 extra days a year or choose a salary increase instead Personal growth: Individual development and further education through training and regular feedback talks and a personal training budget to identify and develop your strengths and potentials We appreciate your commitment: unlimited contracts with an attractive and performance-oriented salary package including annual premiums. Coupons for numerous CHECK24 products, approved occupational pensions, fitness cooperations (Urban Sports Club & EGYM Wellpass) and kita collaborations (furbish and pme family service) Good on the way: Our central location in Cologne allows easy access by public transport or bicycle – we offer you a 100% free Germany ticket & Your company bike leasing Here you can feel comfortable: Modern office with a wide range of drinks, a cereal and nut bar, fresh fruit and vegetables and three times a week free office lunch of regional caterers and monthly team hatches Your ideas are quickly implemented: independent, agile work in small teams with strong team spirit. Short decision-making procedures are of course for us We equip you with an ergonomic workstation with modern equipment (such as MacBook and two additional screens) and height-adjustable tables from your first working day We are also a great team next to work: numerous drinks and events for celebrations and networks as well as legendary summer and Christmas celebrations JOBV1_EN