Nordbrief GmbH | Germany | 23xxx Lübeck | Permanent position | Full time | Published since: 30.06.2026 on stepstone.de
Team Leader Customer Service (m/f/d)
As part of the team in the field of post and logistics, you are responsible for maintaining the physical connection with our readers as well as our customers. You make sure our media products and services arrive where they are needed. In a constantly changing market you are the guarantee for reliability, service and punctual delivery – day by day.
To strengthen our team, we are looking for a motivating leadership personality at the next possible time Customer Service (d/m/w)
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Your tasks • Your profile • What we offer
Team leadership: You take over the professional and disciplinary leadership of your team (currently 4 employees) and keep developing it. Quality assurance: You ensure compliance with our service levels and keep the performance in mind. Process optimization: As part of a continuous improvement process, you monitor and optimize our service processes. Interface management: You work closely with internal and external partners to guarantee smooth processes. Hands-on mentality: You actively support your team in operating daily business (telephone/email) and act as a final instance in complex complaints. Reporting: You prepare key figures and take targeted measures.
Leadership experience: You bring at least first experience in managing teams, ideally in the customer service environment. Communication professional: You are safe in the telephone and written processing of customer requests as well as in professional complaint management. You have experience in dealing with customer service metrics (KPIs) and their analysis. Personality: You are characterized by strength, empathy and a structured way of working. IT knowledge: Secure handling of MS Office and experience with CRM systems are of course for you.
An unlimited full-time job (40h) with workplace in Lübeck Job-Rad Leasing Jobticket Germany Company fitness abo via FitX A comprehensive insight into all areas A reliable remuneration with development possibilities A warm, dynamic team that supports each other
Location
 | Nordbrief GmbH | |
| 23556 Lübeck | ||
| Germany |
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