BWI GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 13.02.2026 on stepstone.de
Senior IT Service Technician (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country. Senior IT Servicetechniker (m/w/d) now and in full time in Berlin. For more than 50 locations, the Service Center Berlin ensures decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT. .
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Your tasks • Your profile • What we offer
Support of the central IT operating units as the face of the BWI to the users on site at the Berlin site
Processing of incidents and requests in the PC, telephony, LAN, and WAN area while maintaining service levels as well as holistic documentation in our ticket system
performing tasks that require mobility, coordination and work in changing postures (e.g. when lifting and carrying printers, monitors, telephones and other hardware) as well as sitting work on the desk
Cooperation in projects, such as adapting and expanding existing IT infrastructures
Implementation of DGUV V3 tests and cooperation in quality assurance measures (including LAN documentation)
After extensive involvement in call readiness (approximately 1 week in the quarter) for the elimination of important and indisputable incidents outside the service
Complete training as an IT system electronics company, specialist computer system integration or a comparable qualification At least 3 years of professional experience in these areas IT/TK (Hardware, Networks and Telecommunications) in the on-site service with the user Know-how and capabilities in the DGUV V3 area Knowledge of ticket systems, knowledge databases and IT processes (ITIL) desirable Organisational capacity, self-employment and good team and communication skills German language skills in word and writing Driving licence class B required
You participate in innovative digitalization projects and work closely with manufacturers (e.g. Cisco & Microsoft) The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We support your professional and personal training through individual measures and free access to LinkedIn Learning Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV
Location
 | BWI GmbH | |
| 10115 Berlin | ||
| Germany |
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