Investitionsbank Schleswig-Holstein | Germany | 24xxx Kiel | Permanent position | Full time / Home office | Published since: 17.04.2026 on stepstone.de
IT Operations Coordinator Infrastructure (m/f/d)
Use IT expertise? Book successes in the team that make life a bit better every day in our country? Is that okay? Yes, at the Investment Bank Schleswig-Holstein (IB.SH)! Design the future of Schleswig-Holstein with us – responsible, sustainable and close to people. We promote smart ideas and strong projects: from family-friendly housing to social innovations in rural areas, from forward-looking research at universities to the digitization of small businesses. Whether climate protection, education, sports, culture or business, our work is as diverse as life here in the north. For this, we also rely internally on strategically strong teams that evolve us as a funding institution – and now you come: Become part of our infrastructure and end-users area as IT Operations Coordinator (m/d) Infrastructure As an IT Operations Coordinator (w/m/d) Infrastructure, you play a central role in the stable and sustainable operation of our IT services with a clear focus on e-mail and messaging services. They keep the threads together, ensure transparency in day-to-day business and support our Service Owner (w/m/d) in developing services qualitatively. In doing so, you act as an operating control entity, communication hub and Sparring partner for the services responsible in the IT infrastructure between IT, departments and external partners. .
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Your tasks • Your profile • What we offer
Technical end-to-end coordination of services in ongoing operation including control of the participating IT teams and technical interfaces Central technical interface role between Service Desk, 2nd-/3rd level support, Service Ownern (w/m/d), departments and external providers Technical support of the Service Owner (w/m/d) in ITSM processes (incident, problem, major incident, change and release management) as well as in service reporting Advanced monitoring, capacity and lifecycle management including analysis of long-term trends, derivation of scaling and optimization measures and technical control of the services Coordination of technical governance and provider management topics (e.g. IT security, architecture, billing/factura) and professional responsibility for ServiceNow within the team Participation in technical IT projects, including the acquisition of clearly defined tasks or partial project responsibility
An IT-related training or a corresponding study or comparable practical experience in the IT environment Experience in the technical IT service or IT operating environment, ideally related to e-mail, messaging or communication services Basic understanding of ITSM processes (e.g. incident, problem, change and release management) and interest to further deepen these Contact points with monitoring, capacity or lifecycle topics of IT services or systems Experience in handling ITSM tools, preferably ServiceNow or comparable solutions Structured working, technical understanding and joy of coordination and communication with various IT stakeholders
Good money and more: tariff compensation, 13th salary, performance-related special payment and asset-effective benefits Security and planability: guaranteed salary development up to group 9 according to collective agreement for public banks Work-life balance and mobility: 30 days holiday/year, Homeoffice (up to 50 %), Sabbatical opportunity, JobRad and Jobticket benefit Development and exchange: training, coaching, networking events, open feedback culture and joint team events Health and Precaution: Business Sports, Hansefit, Pension Care, Discounts for Insurance and Banking Products Family and leisure: flexible working hours and framework conditions, certified employer (equal opportunities and family-friendly)
Location
 | Investitionsbank Schleswig-Holstein | |
| 24143 Kiel | ||
| Germany |
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