Technical First-Level Supporter (w/m/div.)

Processing regional and international customer requests by phone, email and remote sessions – professional and empirical Proactive feedback to address technical problems and answer customer requests for products and best practices Analysis, diagnosis and remedying technical problems Error reproduction in test environments and remote support as well as redirecting complex problems to the downstream support levels after initial processing Communication of updates and patches to relevant stakeholders Testing pre-release and collection of customer feedback on existing products and transfer of suggestions for improvement Collecting customer feedback and sharing knowledge to internal teams to improve the service and product quality.

Training: completed vocational training in the IT sector or comparable qualification Experiences and know-how: knowledge of IT networks, operating systems, databases, security protocols and industry-specific standards; experience in technical problem solving and customer support as well as handling ticket systems (preferably Jira); Knowledge of electrical/electronic components of building technology Personality and operation: Impressed communication skills and team orientation as well as a structured way of working in error analysis and documentation of the support processes carried out Languages: Very good knowledge of German and English in word and writing

We offer flexible working models: from different part-time opportunities to mobile work to job sharing. Please contact us. Diversity and inclusion are not trends for us, but firmly anchored in our corporate culture. We are therefore pleased to receive all applications: regardless of gender, age, disability, religion, ethnic origin or sexual identity. .