IT Service Management Spezialist (m/f/d)

You take a central interface and coordination function between departments, central IT units and external service providers and ensure that relevant topics, requirements and issues are efficiently addressed to the correct contact persons. In IT Service Management, you coordinate the IT services for the E.DIS Group and support IT Service Owner, Product Owner and Application Manager in implementing the ITSM processes. You ensure the integration of these services with central IT groups, control their continuity and availability, and the continuous improvement process. For the transparency and taxability of the services by means of suitable key figures, you design regular reporting and participate in performance dialogues. To ensure that IT services support business goals, you work closely with E.DIS stakeholders. You actively check and monitor the infrastructure cahanges relevant to E.DIS and (Critical) Incidents, communicate accordingly to the departments and co-ordinarily necessary escalations. You identify optimization potentials in existing IT processes and services and introduce independent initiatives to further develop IT support within the E.DIS Group.

You have successfully completed a (special) degree in Computer Science, Business Informatics or Industrial Engineering. You bring extensive experience in IT service management as well as good knowledge in ITIL as well as agile methods. You have fluent German skills and good English skills. You can get an overview of the available data and evaluate it systematically. You aspire in a team and with customers conscientious, respectful and thoughtful.

A proven high employee satisfaction: certified top employer since 2022 (Kununu Score 4,3/5 stars & 97% employee recommendation). We work together on intelligent energy networks and innovative energy solutions. A flexible connection for a balanced work-life balance, for example through flexible working hours, home office and Sabbatical. An electrifying offer of training and development opportunities such as seminars, workshops and talent programs. A secure supply of attractive remuneration and many additional benefits, including health services and occupational pensions. A strong network, as part of the E.ON Group, we promote cooperation across corporate boundaries and offer a variety of perspectives. Become part of our network! !