Head of Customer Service (m/f/d)

Team leadership and development: Responsible for the management and promotion of the customer service team to ensure first-class service Process optimization: Introduction and improvement of processes to increase service quality and efficiency Customer support: Ensuring effective care and care of long-term customer relationships Customer satisfaction and feedback analysis: monitoring and analysis for continuous optimization Service key figures and budget management: planning and monitoring of budgets and service key figures to ensure efficiency and profitability Reporting: Regular reporting of performance indicators to service management and development of suggestions for improvement

Qualification: Complete training in the field of automotive technology or master title Experience: 3-5 years of experience in employee management and the automotive industry, preferably for passenger cars Technical skills: knowledge of the use of CRM systems and helpdesk software as well as data analysis tools for evaluating customer data Communication capability: Competent in handling customers via phone, email and chat as well as with basic IT skills for technical customer support Business knowledge: Confidence with business principles for efficient management of customer service

A modern working environment in a renowned car house A team that supports and promotes you Employee discounts, retirement and regular corporate events The opportunity to introduce your ideas and develop you A job bike so that you stay mobile not only in the car house, but also in everyday life We look forward to your application! !