Team Leader Technical Customer Service / Service Scheduling (m/f/d)

Technical and organisational coordination and operational planning of service technicians Priority and control of service, maintenance and repair orders according to urgency and customer requirement Optimization of tour and deployment planning to reduce travel, waiting and idle times Telephone support and advice of customers as well as acceptance and binding coordination of service orders Support in offering creation, offering tracking and customer support and extraction Procurement of spare parts, processing of complaints and continuous improvement of service processes

You have completed commercial or technical training, ideally related to service, logistics, technology or disposition. You bring professional experience in deployment planning, disposition or organization – preferably in technical customer service, in materials management or in a forwarding. You quickly enter technical relationships and combine them with a good business understanding. You work independently, structured and predictively and keep track of multiple parallel orders. A pronounced customer and service orientation, communication strength as well as a binding occurrence are characterized. You make decisions safe, set priorities and remain sovereign and solution-oriented in labour-intensive or challenging situations.

Indefinite permanent employment in an economically stable and long-term oriented employer Responsive key position with own design space Attractive and performance-oriented remuneration Additional special payments and operational social benefits 30 days of year Flexible working time design and possibilities for leisure compensation Regular working hours without shiftwork Modern technical and digital tools Structured integration into the operational processes and technical services Individual training and development opportunities Collaborative working environment with short decision paths Employee benefits and offers for occupational retirement provision