Configuration Manager - Service Management & Integration Team (w/m/d)

Оccupation: Computer scientist

As a global company, we generate energy, act with energy and market it to business customers in a great way. We also provide, store, transport and supply various energy raw materials. We are always looking for talented employees: they are developing simple solutions for the complex energy issues of our customers. We do this at Uniper as an energy community with a lot of passion and great team spirit, and from our point of view also better and more straightforward than others.

Diversity is important, so we look forward to all applications - regardless of gender, disability, origin, nationality, ethnicity, religion, worldview, age, sexual orientation and identity. #EveryoneIsWelcome

Apply yourself and become part of us. We look forward to seeing you. Our Service Management & Integration Team is looking for you!

• You are the process manager for the configuration management process and responsible for the Federated Configuration Management Database (CMDB) across Uniper, including the third parties responsible for the identification, classification and specification of all Configuration Items (CIs) and the interfaces to other processes and data. Ensure that the responsible areas will store CI information within the various business units (LoBs) in the CMDB, and in cooperation with CI owners to ensure that all information related to CI, including service relations, versions, changes in CIs, is correct and up-to-date

• Management of the ownership of configuration data: Monitor and manage the delegated data property to ensure clear responsibility for all configuration data records within the company

• Governance of digital product data: Implementation and maintenance of robust governance frameworks to ensure the accuracy, integrity and security of digital product data

• Data modelling: Developing and maintaining comprehensive data models that support strategic goals and align themselves with the business requirements and the guidelines and governance of platform architecture

• Compliance with CSDM: Ensure that all configuration data management activities comply with the evolving CSDM guidelines (Common Service Data Model) and the standards specified by ServiceNow

• Cooperation with stakeholders: Work closely with stakeholders from different departments to understand data requirements, gain insights and support data-based decision-making

• Continuous Improvement: Identify options for process improvements in the management of configuration data and implement solutions to increase efficiency and effectiveness

• Training and support: Provide team members and stakeholders training and support for policies, procedures and best practices for the governance of configuration data

• Manage the SIAM CMDB team (MSI) to execute all configuration management processes in which it is involved and to fix cross-party data discrepancies

• Education: Bachelor degree in Information Technology, Computer Science, Data Management or a related area

• Experience: proven experience in configuration management, data governance and data modeling, preferably within the framework of a service management framework

• Knowledge in CSDM: Deep understanding of ServiceNow's Common Service Data Model (CSDM) and its application in data management

• Technical skills: knowledge in handling ServiceNow or similar platforms for data management and governance

• Analytical skills: Impressed analytical and problem-solving skills with the ability to interpret complex data and deliver feasible insights

• Communication skills: Excellent oral and written communication skills with the ability to work effectively with stakeholders at all levels

• attention to detail: High level of attention to detail and accuracy in the management of data

• Certification: Insufficient certifications in ServiceNow, data management or IT service management are advantageous

At Uniper we actively drive the energy transition and at the same time ensure security of supply. We work as an internationally operating company in very diverse teams with maximum flexibility for our employees. Our corporate culture is characterised by opportunities, appreciation and respect. You have the chance to advance new developments, to work on solutions for a modern, sustainable and forward-looking energy supply and to actively shape change processes. Interest? Then we look forward to seeing you! [for e-mail see the original ad]

Joblocations:

40221 Düsseldorf, NORDRHEIN_WESTFALEN, GERMANY