LAP GmbH Laser Applikationen | Germany | 21xxx Lüneburg | Permanent position | Full time / Home office | Published since: 24.07.2026 on stepstone.de
Customer Success Manager Medical Technology (m/f/d)
LAP is a leading global provider of systems for increasing quality and efficiency through laser projection, laser measurement and other methods. Every year, LAP supplies 15,000 units to customers, among others from the radiotherapy, steel production and composite processing industries. 300 employees work at 7 locations in Europe, America and Asia. Customer Success Manager (m/w/d) Design the future of radiotherapy with us. Innovation arises where technology meets people. As a Customer Success Manager (m/w/d), our customers support you in the successful introduction of our innovative LUNA-3D system. They ensure that a successful project will become a successful project from an order – from planning to installation to successful handover to clinical operation. They are project managers, consultants and key contacts at the same time and work closely with international teams as well as leading clinics in Europe. .
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Your tasks • Your profile • What we offer
Responsible planning and management of international customer projects Total responsibility from order intake to successful commissioning Coordination of pre-installation visions Creation and monitoring of project plans Coordination of the interfaces Customer Service, Technical Service, Software Integration and Application Training Planning the system integration and control of the project plan Documentation of project progress and ensuring successful acceptance Continuous optimization of global customer-success and installation processes Development and analysis of relevant KPIs
You have a technical, scientific or medical degree or a comparable qualification. Ideally, you will also bring: Experience in project management or customer success Experience in technical service or installation management Knowledge of medical technology is advantageous Experience in international project teams Very good knowledge of German and English Safe handling of MS Office and project management, CRM and ERP systems Customer orientation, self-responsibility, communication and team skills Travel readiness (approx. 25–30 %)
Team-oriented work based on trust and commitment Modern work equipment and possibility for home office Attractive remuneration and additional services, e.g. service wheel, occupational pension schemes, asset-effective services, employee participation programme, 30 days vacation, flexible working hours etc. Personal introduction plan for a pleasant entry Typical middle class: flat hierarchies, fast decision-making paths, table stools, corporate events, individual freedoms and family atmosphere also in the international environment
Location
 | LAP GmbH Laser Applikationen | |
| 21337 Lüneburg | ||
| Germany |
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