Strategic Program Manager - Digital Solution Accelerator (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes. As a Strategic Program Manager in the Digital Solution Accelerator, you will play a crucial role in shaping the future of our digital customer interfaces. In this role, you will be responsible for driving strategic initiatives that build innovative capabilities across our digital channels – including gated areas, product configurators, help and self-service functionalities – all with the overarching goal of significantly improving the customer experience. The Digital Solution Accelerator team plays a central role in advancing our customer experience strategy by developing, exploring, and validating new digital features in an agile environment. These solutions are tested in close cooperation with our global teams to ensure You are aligned with customer needs before being scaled across our platforms. You will act as a bridge between business functions, IT, and external partners. With your strong communication skills, creative mindset, and structured approach, you will ensure the seamless delivery of forward-thinking digital projects that support our customer and business needs. This position is initially designed as an individual contributor role with the perspective to grow into a leadership position as the team evolves. You will collaborate closely with our most important global markets, including the USA, China, and key European countries, to ensure alignment and effective implementation. You will therefore help shape and work adjacent a growing cross-functional team consisting of UX Designers, UX Researchers, AI Experts, and other specialists who are jointly redefining how we interact with customers in the digital space.

You will: Lead a strategic customer experience program that creates new capabilities across ZEISS customer-facing channels, involving collaboration with multiple internal teams and delivery partners across the globe

Collaborate close with IT, Marketing, Service and external vendors to align goals and ensure successful delivery

Translate business needs into innovative, user-centered digital solutions

Develop and communicate a compelling vision for future digital experiences

Ensure efficient project execution including budgeting, and stakeholder communication

Foster collaboration and agile methodologies within cross-functional teams

Establish effective collaboration with key global markets to ensure local relevance and global scalability

Guide the team in uncovering customer expectations and aligning them with internal strategic goals

A bachelors degree in business, computer science, digital media, or a related field

Several years of experience in digital project or program management, preferably in a complex, international environments

Strong understanding of digital platforms and tools (e.g., CMS, CRM, marketing automation, analytics)

Experience working with or managing cross-teams in UX, AI, functional or digital marketing is a plus

Excellent communication and stakeholder management skills

A high level of creativity and initiative to drive innovation, paired with a pragmatic mindset and the ability to think outside the box to solve challenges effectively

Fluent in English; English is a plus

JOBV1_EN