Customer service representative in telephony and processing for a well-known automotive manufacturer (f/m/div.)

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Service Solutions Leipzig GmbH is looking forward to your application!

Type of employment: Unlimited Working time: Full time Place of work: Leipzig You are responsible for the processing of telephone and written customer requests by e-mail, chat or via social media channels and assists customers in their diverse concerns about their vehicle. As the first contact person for repair and insurance management as well as for complaints, you advise customers on these topics as well as on the existing product portfolio. In addition, you can search in different systems, take bookings and forward technical problems to the 2nd level. In addition, you are actively approaching customers who have not complied with the agreed payment promise, and working with them to develop a solution. The subsequent careful data collection and documentation in the IT systems completes your task area.

Education: no specific training necessary Experience: Enthusiasm for automotive customer service and safe handling of common office applications Languages: very good knowledge of German and very good knowledge of English in word and writing Working method: professional, independent, conscientious, reliable, service- and solution-oriented Personality: rapid understanding, strong communication strength and willingness to work on new topics

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. JOBV1_EN