Operator:in Technisches Servicemanagement (m/w/d)

As an innovative technology and service group, Vodafone Deutschland stands for communication and service from a single source. Each: the second German is Vodafone customer:in - whether surfing, calling or watching; whether office, farm or factory - the Vodafone technology connects everyone and everything, always and everywhere. At Vodafone we have changed the lives of billions of people for over 30 years. In 2021, Vodafone will expand 5G for 20 million people and provide two thirds of all Germans with Gigabit connections by 2022. Together we shape the future of tomorrow, because we are ready for the best future of all times. Together we can. With us you can be DU and belong. You can share inspiration, discover new opportunities, develop yourself and make a real difference. Exchange with colleagues in different networks and learn from each other. Whether women4women, father's network or LGBT: from our networks, there's one for you. Because we do not make differences between age, gender, sexual orientation, religion, ethnic and social origin or disability. Be with us all yourself.

Operator:in Technical Service Management (m/w/d) Stellen-ID: 244823

You work as an operator:in technical service management, you work on the technical analysis and elimination of customers:internal consultations with the help of network information and network management systems in cooperation with the customers. You support customers during the commissioning and configuration of connections and the associated terminals. You eliminate interference on subscriber connections and connection modules by remote configuration of ports, phone numbers, services and services. You identify large-scale disturbances of the DSL network infrastructure or faults of IT systems and promptly initiate all necessary destructive measures. You provide high-quality solutions for our customers.

What distinguishes you: A completed vocational training in technical or comparable fields. At least 1-3 years of professional experience in the telecommunications sector. Basic knowledge in handling technical and commercial systems, such as ARS-Remedy and Office applications. Communicative personality, resilience and preference to work together in the team. A high level of motivation. Knowledge of German and English in word and writing (C1 to GER).

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this place at the Eschborn site for Vodafone GmbH.

Flexibility: In agreement with your team and leadership, you decide which days you work in the office and in the home office. Up to 20 days a year from the EU countries as well as from more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .