Service Manager Premium Customer Service Post & Parcel West Neuwied (m/f/d)

Servicemanager (m/w/d) Searched in Neuwied – Full-time (38.5 hours) – limited by a parental leave WHERE WHIR Deutsche Post DHL Group is the world's leading postal and logistics service provider. As one of the largest employers in the world in over 220 countries and territories, we see the world with other eyes. With our service, quality and sustainability-oriented network, we connect people around the world and improve their quality of life. This applies not only to our customers, but also to each individual member of our team. With passion and professionalism we inspire our customers! Friendly, fast and competent we make the life of our customers easier with outstanding service. We know our customers, our solutions are geared to their individual needs and requirements. We are constantly developing ourselves and our services to successfully accompany our customers even with changing market challenges. We thus increase the satisfaction and loyalty of our customers and contribute to the economic success of Deutsche Post DHL Group. In order to continue our success story, we are looking for a service-oriented employee to strengthen our Premium Customer Service team at the next possible time, who offers our TOP customers a first-class service with passion and enthusiasm. Your benefits The opportunity to actively participate in a globally active group The benefits of being part of an extensive international network of professionals and managers Compensation and holiday and Christmas money Flexible working hours Mobile work in the hybrid model Occupational pension Continuing and continuing training Jobrad-Leasing Your tasks You are part of our premium service unit and enters our customers by phone, e-mail and in personal contact by customer visits. In addition to implementing customer requirements by coordinating sales and production, you also take over the performance monitoring of your customer portfolio. As part of our “Proactive Customer Management Strategy”, you will inform your customers proactively about all relevant deviations if necessary. You develop suggestions for improvement in existing service agreements and independently initiate customer projects to improve the service and performance experience. You advise and maintain internal and external customers in service matters including associated information processing. Modern IT systems (e-mail/call management software, CRM) support you. In close cooperation with the teams of other service locations and sales teams, you will ensure the inventory and expansion of customer relationships. Your profile completed studies or commercial training in connection with corresponding professional experience Professional experience in the logistics or service industry with direct customer contact or experience in customer service Analytical Understanding – High IT System Affinity Very good knowledge in dealing with the current MS Office software You speak fluent German, English as a foreign language would be desirable Team player with strong communication skills Friendly and safe occurrence, negotiation skills and enforcement skills Driving licence (class B) and the willingness to participate in occasional business trips The position is also suitable for people with severe disability. For the same suitability, the severe disability is taken into account/privileged. Contact: Questions answered by Mr. Stefan Thomas at stefan.thomas01@deutschepost.de Do you see a personal challenge in these versatile and responsible tasks? Then please apply online with your documents (letter, resume) as well as specifying your salary presentation and your earliest possible entry date. To do this, please click the Apply button. For more information, see de.dpdhl.jobs. We look forward to your application. I'm sorry. .