Helmholtz-Centre Hereon The Helmholtz-Centre Hereon conducts top international research for a world of change: Around 1,000 employees contribute to addressing climate change, the sustainable use of world-wide coastal systems and the resource-compatible increase in quality of life. The interdisciplinary research spectrum covers a unique range from basic understanding to practical application. Commercial division The Business Department provides efficient and legally compliant systems, processes and services for science. Our employees in the fields of financial management and controlling, purchasing and logistics, human resources management, property management, information technology, organization and quality management, compliance management, the technical industry and the legal sector as well as the staff departments internal audit, technical compliance, risk management and sustainability.

Senior Consultant (m/w/d) Reference code: 1043 – 2026/IT 1 Start: at the next possible time Place of work: Geesthacht Application deadline: 09.08.2026 Our IT-ServiceDesk is the central point of contact for our employees with all IT issues in everyday work. Here we jointly provide stable, well-functioning IT workstations and a reliable IT service. To strengthen our team, we are looking for a dedicated personality with interest in user support, IT systems and service-oriented work. The site offers a structured entry into professional IT operations as well as the possibility to further develop and deepen professional knowledge in the practical environment. Equal opportunities is an important part of our staff policy. We would therefore like to encourage qualified women to apply. The full-time job (39 h/week) is also available.

Central contact person for IT requests from employees Acceptance, processing and documentation of malfunctions and service requests in the ticket system (1st level support) first analysis, classification and prioritization of tickets and sharing of more complex processes to the 2nd level support Support for user questions on Windows, Office, E-mail, printers and standard applications Implementation of simple error analyses and problem solutions, including remote access Support for software installations, updates, client rollouts and standard configurations Support in user and authorization management (e.g. Active Directory) Maintenance and extension of documentation, instructions and knowledge entries Cooperation in the development of processes and processes in the ServiceDesk

completed IT-related vocational training or studies (Bachelor) in computer science or a comparable course Basic knowledge of Windows environments and common office applications Interest in IT service processes, IT systems and structured work strong service and team orientation as well as joy in supporting users:inside Willingness to get involved and learn new things reliable, careful working and good organizational capacity very good knowledge of German and English in word and writing

an exciting and varied task in a research centre with around 1,000 employees from more than 60 nations a well-connected research campus (ÖPNV) and best possibilities for networking, grant to the German ticket at current conditions (Jobticket) individual possibilities for further training Social benefits under the collective agreement of the public service and remuneration up to the remuneration group 11 by TV EntgO Bund an excellent technical infrastructure and modern workstation equipment 6 weeks vacation per year; Business holidays between Christmas and New Year very good compatibility of private and professional life; Offers of mobile and flexible work family-friendly business policy with childcare services, e.g. Free Employee Assistance Program (EAP) Corporate Benefits a variety of canteen offers on campus Disabled persons and disabled persons are preferably taken into account in the same suitability within the scope of the statutory provisions. .