BWI GmbH | Germany | 14xxx Schwielowsee | Permanent position | Full time / Home office | Published since: 20.08.2026 on stepstone.de
Senior Service Technician (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country.
from now on and in full time in Schwielowsee OT Geltow. The Service Center Potsdam ensures decentralized service provision for 48 locations and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT. The focus here is on compliance with the agreed framework conditions (quality, budget, time and data security), a high customer and benefit orientation as well as a corresponding employee training taking into account the BWI strategy. .
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Your tasks • Your profile • What we offer
Acceptance, analysis and elimination of incidents and requests in the PC, telephony, LAN and WAN environment in compliance with the applicable service levels and comprehensive documentation of this process Decentralised implementation of second level support on site as a member of the Onsite Support Team Installation, commissioning, upgrade and maintenance of hardware and software Implementation of DGUV V3 exams and cooperation on quality assurance measures (e.g. LAN documentation) Working in projects to adapt and extend existing IT infrastructures and to take over customer operating shares Participation in readiness and work in the layer-like model (Workdays Mo-Fr 7-17)
Successfully completed training in the field of IT system electronics/fachinformatics or a comparable qualification At least 3 years of relevant professional experience Comprehensive knowledge of ticket systems, knowledge databases, and IT processes Experience in customer projects in the industrial environment or in public service ITIL knowledge and experience in DGUV V3 Driving licence class B required
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between €44,100 and €61,700. The actual amount is determined based on your responsibility as well as experience and competences The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning You have the opportunity to lease a job bike and also profit from access to platforms for diverse employee benefits
Location
 | BWI GmbH | |
| 14548 Schwielowsee | ||
| Germany |
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