Landeshauptstadt Stuttgart | Germany | 70xxx Stuttgart | Permanent position | Part time - flexible / Home office | Published since: 18.09.2025 on stepstone.de
Customer Service Employee / Telephone Agent (m/w/d)
Senior Consultant (m/w/d) We are looking for the main and staff office of the state capital of Stuttgart. The jobs are part-time (51.28 % and 64.1 %, equal to 20 or 25 hours per week) and indefinitely. Since 2013, the state capital Stuttgart has been part of the 115 service center, which is accessible throughout the country. From Monday to Friday, from 8 a.m. to 6 p.m., we are the competent contact point of our administration for the telephone enquiries of our citizens and companies to the diverse services of the federal, state and municipalities. JOBV1_EN
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Your tasks • Your profile • What we offer
Senior Consultant (m/w/d) We are looking for the main and staff office of the state capital of Stuttgart. The jobs are part-time (51.28 % and 64.1 %, equal to 20 or 25 hours per week) and indefinitely. Since 2013, the state capital Stuttgart has been part of the 115 service center, which is accessible throughout the country. From Monday to Friday, from 8 a.m. to 6 p.m., we are the competent contact point of our administration for the telephone enquiries of our citizens and companies to the diverse services of the federal, state and municipalities.
You provide information and advise and clarify the concerns directly in the first contact on the phone You show the calling ways and solutions, communicate to experts and search and award free dates on site You will pay the callers through a variety of online services and provide support in filling out applications and forms You contribute to the maintenance and development of content of our knowledge base and are thus an important part of quality assurance A change or addition of the task area is reserved.
A degree in a profession of service or administration Communication talent and pleasure in calling – difficult conversations are mastered sovereignly and empathically Experience in the field of public administration or in the telephone consultation of products and services in need of declarations Safe domination and very good oral expressiveness in German language, foreign language skills are advantageous Quick conception, resilience and ability to work in a team Willingness to work in one of the following two working time models: early shift from 8 o'clock in a 4- or 5-day week or late shift until 6 o'clock in a 5-day week
Because security and appreciation count: a future-proof workplace, occupational pensions and special annual payment, Stuttgart allowance for employees – up to 150 € monthly Work-Life-Balance: flexible working time models and the possibility to work in part on a mobile or home office, health management and sports Growing together: personal and professional development through our EducationCampus Eco-friendly travel: a free Germany ticket for the ÖPNV, the ''StuttRad' bicycle leasing offer Small extras that make big: discounts and offers about Corporate Benefits We offer you a place of the pay group 8 TVöD with an allowance. JOBV1_EN
Company location
Contact
 | Landeshauptstadt Stuttgart | |
| 70191 Stuttgart | ||
| Germany | ||
| show e-mail |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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