Customer Relationship Manager (m/w/d)/ Customer Experience Manager (m/w/d)

MEIKO meets the basic need of man for cleanliness and hygiene. Our premium technology for rinsing, cleaning and disinfecting works with the power of the idea and the purity of the water. We offer our employees the opportunity to apply and expand their individual skills in a modern and secure environment. Embedded in our value-driven company, they have the best conditions for self-responsibility and personal development. Welcome to MEIKO – the source of cleanliness and sustainability, with space for visions. Responsibility for the implementation and continuous improvement of the customer experience strategy Analysis of existing CX standards, use of CRM systems and best practices from the headquarters and market organisations Design and optimization of all customer-related processes along the customer journey and the customer lifecycle Establishing the MEIKO Clean Solution Circle as a binding standard for the customer experience Development and monitoring of important CX key figures such as Net Promoter score, lead quality and CRM usage close cooperation with various departments such as sales, service, marketing, academy, business consulting, IT and others to implement comprehensive CX measures Planning, implementation and evaluation of customer surveys and further feedback formats Deliver concrete recommendations to increase customer satisfaction and process efficiency, e.g. through self-service portals, chatbots and digital contact points Conception and implementation of training and coaching on CX standards, customer journey confession and to promote customer-oriented attitude in all business areas Ensuring consistent customer experience across all contact points

successfully completed studies in the field of business management, business psychology, marketing, sales management or a comparable qualification multi-year professional experience in customer experience, sales development or CRM management well-founded knowledge in the field of customer journey design, customer retention and customer lifetime value Experience in handling modern CRM systems and sales analysis tools Know-how in the introduction, control and optimization of customer-related processes and touchpoints safe handling of data analysis, KPI systems and reporting tools Experience in working with international interfaces and cross-functional teams pronounced communication strength, change experience and intercultural competence

Work-Life-Balance: 30 days vacation and a 38.5-hour week with flexible working hours as well as the possibility to work mobile Security: the security of a foundation as the owner of the company and a globally active company with innovative, sensory products Remuneration: an unlimited contract of employment, an attractive remuneration including holiday and Christmas money, a employer-funded company pension and other attractive benefits such as bike leasing, employee discounts and own apartments Culture: We are full-hearted MEIKOians and live team spirit: #OneMEIKO Workplace: modern workplace and challenging, challenging and varied work Perspectives/developing possibilities: structured integration into the new task and various training possibilities e.g. about our own MEIKO Academy Connection: good transport by train station and free parking Operational restaurant: approved meals JOBV1_EN