The Federal Railway Agency is the supervisory and approval authority responsible for the Federal Railways in Germany in the department of the Federal Ministry of Transport (BMV). It is attached to the railway-Cert (EBC) and the German Centre for Rail Transport Research (DZSF). The Railway Federal Office is part of a 357,582 km2 career network consisting of over 40 authorities with around 24,000 employees. The Federal Railway Agency (EBA) is looking for Unit 54, “ Passenger Rights/Tarif Supervision”, indefinitely, at the next possible time one/one Senior Account Manager (m/w/d) The office is either Karlsruhe, Hamburg or Bonn. Reference code of tender 20261407_9339

Monitoring and enforcement of passenger rights (transposition agency) including administrative, cost-, administrative and regulatory procedures Processing of complaints in accordance with passenger rights regulations

You should bring this with you: Completed non-technical studies in a subject area required for the task area, preferably with a degree as a Dipl.-Administrator / Dipl. -administrative or comparable qualifications; or Career capacity for the up-market non-technical administrative service This distinguishes you: Administrative experience and knowledge of administrative law Relevant knowledge of EU passenger rights (in particular VO (EU) 2021/782, VO (EU) No 1177/2010, VO (EU) No 181/2011) in rail, ship and bus transport Active and solution-oriented and responsible working methods as well as a high degree of decision-making Negotiating skills and collaborative capacity with the ability to identify and resolve conflicts properly Joy in working in an interdisciplinary team Communication capability and improvisation capability Experience in handling modern electronic communication and data processing systems In word and writing good language skills in English The applicants are entitled to apply when fulfilling the above requirements.

The service is in accordance with A 11 BBesO and E 11 TVöD rated. The grouping of employees of collective agreements is carried out, taking into account the personal conditions and, subject to the confirmation of the collective evaluation by the BAV in Aurich, at most into the remuneration group 11 of the public service collective agreement (TVöD). In addition, you expect: an indefinite workplace in modern administration, uniform payment according to BBesO or TVöD of the federal, an interesting and varied employment, the possibility of beaming in the event of compliance with the conditions laid down by the authorities; further and further training possibilities, flexible working hours (guiding time) and mobile work as well as a certified German ticket. Special notes: The Federal Railway Agency supports the compatibility of family, care and work. The service is generally suitable for the occupation of parttime workers. In the case of the railway Federal Office, the possibility of mobile work exists when the conditions in force are fulfilled. Applications for women are expressly requested. For the same qualification, women are preferably taken into account in accordance with § 8 BGleiG. Disabled people are preferably set with the same professional suitability. Only a minimum of physical fitness is required. We welcome the application of people of all nationalities. The German language must be controlled in a safe manner. An attitude presupposes the right to take up employment in Germany. The selection is made by a Commission. .