element GmbH | Germany | 40xxx, 48xxx Düsseldorf, Münster | Permanent position | Full time / Home office | Published since: 19.06.2026 on stepstone.de
Workplace & Process Specialist | 65.000-80.000 € (m/f/d)
My client is a stable, publicly shaped support bank with a clear social order. The company supports people, businesses and municipalities in North Rhine-Westphalia - among other things, in the case of affordable housing, medium-sized enterprises, company foundations and public infrastructure. The environment is long-term, professionally structured and combines high job security with modern IT, digitalization and ecological and social sustainability. IT plays a central role in this and actively promotes the efficiency, security and further development of the organization. At the Düsseldorf or Münster site, a modern working environment awaits you with clear processes, good accessibility, high collegiality and attractive additional services. The Office and IT infrastructure department is clearly structured and will be further strengthened to promote modern workplace, cloud and security topics in a sustainable manner. Since large parts of the infrastructure and operating operations are outsourced to external service providers, the focus of this role is not on pure daily business. Instead, it is about understanding technical topics, classifying clean, controlling service providers, evaluating requirements and developing future-oriented concepts for the IT employee workstation. The position is particularly exciting for candidates from the workplace, client, system house, IT service or infrastructure environment, who want to make the next step into a more stable, more conceptual and regulatoryly demanding business environment. .
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Your tasks • Your profile • What we offer
My client is looking for a specialist Workplace & Processes for a role at the interface between IT operation, security, regulators and external service providers. You are responsible for the modern IT staff workstation, tax the external service provider and actively promote topics such as M365, DORA, awards and license management. No classic admin role, but technical evaluation, conception and control at eye level. Description Technical support and responsibility of the modern IT staff workstation Ensuring stable IT operation and ongoing optimization of workplace, client and M365 environment Backup of clients based on current Windows versions including M365 Implementation and further development of security requirements at modern IT workplaces Ensuring regulatory requirements, including in the context of DORA, Security, internal IT requirements and public procurement Operational control and monitoring of external IT service providers in the area of IT staff workstation coordination of disturbances, technical classification and monitoring of incidents and problems Processing and coordination of 1st and 2nd level topics, with an upstream 1st level being present Monitoring and ensuring integrity and availability of supervised applications Participation in the introduction of cloud products around the IT workstation, for example MS Copilot or alternative cloud technologies Implementation and monitoring of public procurement procedures Current license management for a variety of software products Creation and evaluation of concepts, specifications and technical requirements Market review of new Windows, Workplace and Cloud functions Working with the future client structure with target image 2029 Technical support in tendering and selection of external services
Completed studies in the field of computer science, business informatics, natural sciences or economics with at least 3 years of professional experience Alternatively long-term relevant professional experience with appropriate additional qualifications, for example state-tested computer scientist / Bachelor Professional in IT Experience in 2nd Level Support of Applications or IT Workplace Topics Technical understanding of Windows clients, M365 and modern IT workstations Understanding central infrastructure services such as Active Directory, DNS or comparable services Ability to record and classify requirements of different user and user groups Structured, analytical and solution-oriented operation Communication strength, team capacity and high customer orientation Excellent cost and quality awareness Ability to explain and critically question technical facts Good knowledge of German at least C1 level and English at B2 level Knowledge of ITIL, ITSM or management according to ITIL are advantageous First contact points with service provider control, license management, DORA, regulatory or public procurement are desirable First project experience, for example in the cooperation or the management of smaller projects, is a plus
Indefinite setting in a very stable and socially relevant environment Transparent salary frame of € 65,000-80.000 depending on the experience and professional fit 38-hour week 30 days of year Location optional Düsseldorf or Münster Partial home office with clear regulation: in the year average more than 50% presence on site Flexible working time frame between approx. 06:30 and 20:00 Very rare readiness, realistic only approx. 1-2 times a year in critical special cases Modern, easily accessible offices Mostly 2-person offices instead of large-scale office Locker and pragmatic dress code Structured, tailor-made incorporation Cosy takeover of responsibility and real design space Professional and personal training opportunities Granted Germany ticket Paid membership in the Urban Sports Club mental health offers via Likeminded Possibility of job wheel leasing Employer-funded pension Health management Family-oriented corporate culture restaurant Sustainable and employee-oriented work environment Very high employee satisfaction and excellent IT organization
Location
 | element GmbH | |
| Düsseldorf, Münster | ||
| Germany |
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