J.P.Sauer & Sohn Maschinenbau GmbH | Germany | 24xxx Kiel | Permanent position | Full time / Home office | Published since: 02.09.2026 on stepstone.de
Complaints Manager (m/f/d)
For more than 140 years, we have been an innovative mechanical engineering company for well-known customers around the world. Our focus is on the development, production and distribution of medium and high-pressure compressors for numerous applications in the Industry, Commercial Shipping, Defense and Offshore segments. As part of our growth strategy, we are looking for you as a dedicated complaint manager (m/w/d) for the team complaint management. Activity description 15 employees (m/w/d) are currently employed in the team Advertising Management at Kiel. The complaint managers work within the team on versatile tasks ranging from internal and external complaint processing, exchange with suppliers and customers to improvements within the production process and process landscape. This gives an overall picture of the value-added process of the products. .
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Your tasks • Your profile • What we offer
Sustainable processing of internal and external complaints while improving product properties Assessment of compliance with requirements of classification societies or other regulators Solution-oriented communication of views between internal and external responders Creation and maintenance of quality-relevant documents Central contact person for customers and suppliers in Germany and abroad Transfer of self-adapted knowledge about conformity specifications to components and products
Technical completion with multi-year professional experience Professional experience in product conformity desirable Quality-conscious thinking and acting High customer orientation Experience with computer programs (MS Office, ERP preferably Infor LN) Secure knowledge of English in word and writing Individual initiatives, pragmatic and solution-oriented action High degree of self-motivation for product and process improvement
Workplace in an owner-managed family business in the third generation, which is part of a healthy medium-sized enterprise group (worldwide 1,200 employees) with steady growth Good work-life balance: only 35.5 hours a week in full time Operating pension of 90 € monthly Further training Grant to the job or Germany ticket and free parking Offer of company sports via Hansefit 30 days of annual leave, 6 days of voluntary leave and special leave Contract Holiday and Christmas money Flexible and family-friendly working time possible (up to 60% mobile work, sliding time account)
Location
 | J.P.Sauer & Sohn Maschinenbau GmbH | |
| 24159 Kiel | ||
| Germany |
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