Endica GmbH is one of the leading IT system houses for utilities. We belong to the Komm.ONE and deliver with currently approx. 90 employees Stadtwerken and municipal customers Full service solutions from software delivery to consulting and complete business processes. Service Desk (m/d) Location Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm or Reutlingen

Processing of user requests via telephone, e-mail and web access incl. Categorization, documentation and forwarding in the ticket system First-contact troubleshooting (First-Fixes): Analysis, Application of Workarounds, Quality Assurance and Escalation Management Provision of standard services in initial contact as well as professional communication with customers and internal employees Support for training and involvement of new team members and participation in cross-departmental working groups Cooperation in knowledge management through the creation and maintenance of documentation, self-service offers and training documents

Knowledge of the business processes in the energy and supply industry Experience in customer service and handling of ticket systems Safe handling of knowledge databases, customer information systems and MS-Office Competence in service processes (incident, problem, change management) and understanding of support structures up to 3rd levels Your profile in cooperation – What we value: Embossed softskills: communication strength, empathy, conflict resolution competence and value-adding handling Structured, analytical and solution-oriented operation Embossed service and customer orientation Team skills, commitment and initiative Responsibility

Working in a forward-looking energy service company Design space and integration into central processes of the energy transition Team-oriented work in flat hierarchies Safe workplace with remuneration according to TV-V Flexible working hours and possibility for mobile work Attractive social benefits, further education and training opportunities JOBV1_EN