Dürkopp Fördertechnik GmbH | Germany | 33xxx Bielefeld | Permanent position | Full time / Home office | Published since: 20.01.2026 on stepstone.de
Team Lead Continuous Improvement (m/f/d)
DFT is a Bielefeld company with 470+ employees, founded in 1954. Since 2010, the mechanical engineer has been part of the Austrian KNAPP AG, based in Graz, Styria. DFT develops, produces and supplies sorting and sequencing systems for the efficient processing of eCommerce orders and for the branch supply. The speciality of DFT is suspension conveyor technology in various forms for the clothing industry, electronics (large) trade, pharmaceutical wholesale, automotive production logistics and generally for ecommerce. The AutoPocket has recently been presented as an innovation in the field of pocket sorters. DFT is active worldwide, with the main markets currently being North, West and Central Europe. Since 2021, leading sales successes in the USA have been achieved in close cooperation with the parent company KNAPP. .
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Your tasks • Your profile • What we offer
Team management: You take the technical and disciplinary responsibility for your team. You coordinate the tasks, optimize processes and act as a central interface and troubleshooter at DFT. Support and organisation: You will assist your team in the processing of their tasks, such as the analysis of tickets/interfaces, solution finding and communication with customers. Projects: In addition, you support projects in customer service. Escalation Management: You participate in the 24/7 readiness for trouble-fall scaling. Service operations: You advise and support our local customer service technicians in complex problems – both professionally and logistically.
You have a completed technical training and a further training as a technician (m/w/d) in electrical engineering or a comparable qualification. You have several years of experience in customer service or a similar area. You have leadership skills and the ability to guide a team in a targeted manner. You have pronounced analytic and problem-solving skills Your knowledge of German and English in word and writing are very good. Further language skills are advantageous. Communication and organization are your strengths. You are ready to participate in the 24/7 escalation call readiness.
A secure workplace with a long-term perspective Short decision paths through flat hierarchies An attractive compensation package according to the collective agreement of the metal and electrical industry NRW with 35h week, flexible working hours and the possibility of mobile work for a good work-life balance Various employee advantages such as e.g. a discounted food offer in our canteen, free massage offer, grant to Sportnavi membership, JobRad and Corporate Benefits
Location
 | Dürkopp Fördertechnik GmbH | |
| Bielefeld | ||
| Germany |
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