Intern Project Management After-Sales

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003XIS We bring Mercedes-Benz Cars to the street - with enthusiasm and heart blood! At Global Customer Service and Parts, we accompany the entire life cycle of Mercedes-Benz and smart vehicles, from the service-oriented design of our products to market launch and product support and probation. We support the service organisations worldwide, possibly also on site. We work with our partners from GCSP (Global Customer Service & Parts), development, production, purchasing, legal and quality. We create operating instructions, write diagnostic procedures and are the experts in parts technology as well as in product evaluation and regulation. We are responsible for the project management in strategic vehicle projects and for the serial support of the Large Cars & SUV. On the one hand, we ensure the serviceability of new vehicles and, on the other hand, we support the ongoing series of models worldwide. The core task in strategic new vehicle projects is the coordination of service technology and the project management of relevant sub-areas in the after-sales business (marketing, logistics, training, documentation, contribution to earnings, diagnosis, etc.). The rapid technical analysis of field complaints with the aim of ensuring long-term customer satisfaction is one of our main tasks. We achieve this through service-oriented technical measures that are developed in cooperation with development, production and quality management. You will get a detailed insight into the Mercedes-Benz project and after-sales world as well as the interaction of development, production, marketing and other Mercedes-Benz AG departments. As part of your work at the Sindelfingen site, you have the opportunity to work with analysis data and various business intelligence solutions in addition to your own conceptual work. Your tasks in detail: Research of technical backgrounds and causes for customer complaints

Analysis of series-specific topics and their preparation within the framework of the monthly guarantee and cunency reporting

Data analysis, pre- and post-processing, as well as participation in the relevant decision-making bodies in development and production

Technical and business assessments of technical vehicle concepts

Development and documentation of repair and service concepts for different vehicle sizes

Conception, implementation and documentation of vehicle checks (checking the repairability of vehicle components)

Support in spare parts tracking and reporting for future and start-up series, independent implementation of weekly voting rounds with purchasing, logistics and after-sales

Support in the evaluation of low-speed crash tests as part of the determination of the insurance classification of new vehicles

Cooperation in the planning and preparation of upcoming new vehicle market launches

The start of the activity is scheduled from March 2026, but can also take place after consultation on 01.04.2026.

Course in Engineering (Machine Engineering, Industrial Engineering, Automotive, Service), IT Science, Economics (International Business, Technical Business Administration) or a comparable degree course

Secure knowledge of German and English in word and writing

Safe handling of MS Office

First experience in presentation of facts desirable

Analytical and strategic result orientation

Customer and service orientation

Team & communication skills

driving licence and good technical understanding as well as affinity for vehicles of advantage

Experience abroad/intercultural experience desirable

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Sindelfingen@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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