Customer Service / Call Center Agent (d/m/f)

For our open position as a customer advisor / Call Center Agent (d/m/w) we are looking for you! Start at the Customer Service Team and ensure a first-class customer journey. You are the first contact person in all requests from the vehicle order to the transfer within our Autohero Retail Department. With your kindness and professional commitment, you make the car purchase a great experience! In this department we allow our customers and customers an incomparable online car purchase experience. As Autohero, the innovative online shop for tested used cars, we are part of the AUTO1 Group, Europe's leading platform for automotive trade. Our innovative platform allows customers to purchase high-quality used cars online conveniently, safely and transparently. AUTO1 Group is Europe's leading digital automotive platform. As a dynamic technology company, we are revolutionizing the automotive industry with our brands wekaufendeinauto.de, AUTO1.com and Autohero. Our 6,000 people strong team works with the mission to make Europe-wide trade and transport for our customers as fast and stress-free as possible.

Be the first contact and accompany your customers from the completed order to the transfer of vehicles In close cooperation with colleagues from other departments, researches the current status of orders and ensure the smooth delivery of our vehicles Get an overview of the upcoming tasks at any time and set priorities in the team You help customers get their new car as soon as possible - with our unique glass truck and right in front of the front door!

First experiences in the area of dialogue marketing / call center or in private customer support You have fun at customer contact and have a structured, reliable and solution-oriented way of working Teamplay and Hands-on mentality characterize you You bring a positive basic attitude and a healthy commitment to achieving self-sustained goals with Flowing German knowledge in word and writing - English skills are beneficial as well as a safe handling of Google Workspace Tools (Sheets, Gmail, Calendar etc.)

Your work-life balance and your well-being are part of our corporate culture, so we can offer you up to 100% remote work within Germany after consultation! Modern IT equipment & IT support Attractive, market-oriented and performance-promoting salary We appreciate open communication and good results more than a dress code Your personal development is important to us - from the outset we offer you individual training and coaching Discounts on well-known brands and discounts on our entire vehicle inventory for you, your family and your friends Grow beyond you and shape the future of car trade with us. We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other causes of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers JOBV1_EN