Group Leader in the Operations Department (m/f/d)

Take over the professional, disciplinary and organizational responsibility for a group of approx. 13-15 employees in customer and material processing Implementation of regular group meetings, employee talks and professional feedback Examination and approval of random/competence releases Support and support for the recruitment of new employees (preparatory talks, incorporation, assessment) and systematic training Responsibility for operational management in day-to-day business taking into account service levels and KPIs performing a code number control at group level (e.g. telephone calls, residue, processing numbers, throughput times etc.) Optimization of work processes for cost reduction and quality improvement Contact person:in for escalations in the context of complaints and policy issues Takeover of special tasks on instructions of the superior

have completed training in the insurance sector, ideally as a merchant/buyer for insurance and financial investments and have relevant professional experience in the area of legal protection at best already has a training course on the specialist in insurance and finance or a comparable qualification possesses relevant leadership experience and draws you through your ability to guide teams cooperatively and at eye level has the ability to identify and deliver pragmatic solutions for precise analysis and assessment of facts have a pronounced ability to argue and persuasively and a safe occurrence draws you through a quick understanding as well as a self-responsible, structured and result-oriented way of working out

Flexible working hours Possibility of mobile work Attractive compensation as well as holiday and Christmas money Other social benefits 30 days holiday a year Working discount Fitness facilities Company events Further training Business bike Benefit Card Job ticket