Team Leader (m/w/d) Customer Service Energy

With our energy comparison we always help our customers find the best offer in the tariff jungle of suppliers. As a test winner, we guarantee the best fares and ensure a smooth change. Use your chance to become part of our exceptional service team and help our customers save energy costs. At CHECK24, CHECK24 contributes to the digital transformation in agile as well as innovative teams and experience the rapid development of the market leader. We offer an extraordinary working atmosphere, flat hierarchies and start-up mentality paired with the CHECK24 Spirit. We are looking forward to your application as a team leader (m/w/d) customer service at CHECK24 comparative portal Energie GmbH.

Leadership and control: You take responsibility for managing a part of the existing team and ensure that both service quality and efficiency remain at the highest level Responsibility for customer support: You are responsible for the daily processing of customer requests, independent testing and processing of energy exchange requests and the solution of complaints in close cooperation with energy suppliers and internal departments Coordination, optimization and continuous improvement of workflows: You continuously coordinate and improve work processes to ensure efficient, high-quality and timely implementation of team goals Staff management and communication: You take the communication and leadership in the team, including training, motivation and conflict resolution. As a specialist contact person, you support your colleagues in content and technical questions and give valuable impulses to increase quality and efficiency Monitoring of performance indicators: You analyze the performance indicators and take appropriate measures to continuously optimize the team and achieve the corporate goals Discipline leadership and development: You guide the team in a disciplined manner and promote the individual development of team members through regular feedback talks and tailor-made development measures

Practical experience and training: You have a successfully completed commercial training or an economic study and have several years of experience in B2C customer service. You have pronounced communication skills and a safe occurrence. Ideally, you have already gained extensive experience in a similar leadership role Entrepreneurial thinking & hand-on mentality: You recognize opportunities, trade independently and implement ideas pragmatically. You can tackle challenges directly and actively promote projects Outstanding customer orientation & Drive: You understand the needs of our customers, trade solutions and make every effort to achieve excellent results. Your high commitment ensures sustainable customer satisfaction Teamwork and emotional intelligence: You work closely and respectfully with your employees, colleagues and partners and bring a high emotional intelligence. You create a positive team culture and promote cooperation Knowledge: You have excellent knowledge of German in word and writing as well as good knowledge of English. A safe handling of MS Office products and a good general technical understanding complete your profile

You become part of our success story: We are market leaders & dynamic start-up in one. With more than 15 years of success on the market, we offer you the stability of an established online company Your ideas are important to us and are quickly implemented: independent, agile work with the introduction of own ideas. Short decision paths and release cycles are of course for us We are pushing you forward: Individual promotion of your career through internal and external training as well as regular feedback talks and personal coaching. Thanks to our strong and sustainable growth, we offer perspectives in the technical and management career We appreciate your commitment: unlimited contracts and an attractive remuneration with annual premiums for special success. Coupons for numerous CHECK24 products, a subsidized occupational pension and many other benefits are available at the top You can easily come to us: Our central location directly at Donnersbergerbrücke. Our bright and modern office offers space for creativity, outdoor work and fun at the kicker. Thanks to MVV-Jobticket, bike/eBike leasing and free bike parking, you can get to the office in a climate-neutral and cheap way Additional salary for you: Your annual gross is divided into 13 salaries – 12 monthly salary plus an additional contractually agreed salary of one monthly salary We equip you: Powerful MacBook and get two additional screens You directly on the first working day With us you can feel comfortable: free drinks are cooled in every office. Coffee, cocoa, cereals and fresh fruit are regional and organic. 3x a week there is a free lunch through our catering We are also a super team next to the work: we have a collegial and friendly environment. At beer garden visits, office parties and our legendary summer and Christmas events we celebrate our successes. In addition, we organize team events and joint sports tours