Team Leader for Assistance (m/f/d)

Staff management Leadership and motivation of our assistance team Development of employee goals as part of target and bonus talks Detection and support of development potential of employees Customer support Contact person for assistance customers in all questions of service provision Documentation and target group-specific preparation of results deriving appropriate measures to achieve the objectives Controlling and control Coordination of cross-border cooperation Escalation to the area line in case of malfunctions in the operating sequence Telephone Regular telephony in various areas of service provision to ensure service level accommodation (SLAs) Control of daily business Real-time management Reaction to changes in the setpoint ratios and the fall volume Constant nominal actual comparison of the conversation volume Coordination of capacity distribution with other locations

At least 1 year of professional experience in the service center area, preferably already in a leadership position Ideally experience in employee leadership and motivation Embossed communication capability and safe occurrence Very good knowledge in the application of Excel and other MS Office applications Load capacity Economic thinking and action Ability to make informed decisions Teamability and a strong sense of collegial exchange Self-employed High service orientation

A secure workplace in an ADAC SE company A responsible and versatile task A working environment that gives you room for implementing your ideas The perspective of expanding your know-how and constantly developing Half-year bonus payments and attractive additional benefits