Werkstudent Customer Experience (m/f/d)

You like to go to people, ask the right questions and want to actively help improve the customer experience of an international company? Then become part of our team and support us in gaining valuable insights into the satisfaction of our customers. Your mission to Leyton Leyton is an international consulting company with over 3,000 employees in 18 countries. We support companies in financially promoting their innovation and sustainability projects. As a working student Customer Experience (m/w/d), you can help our team systematically capture and evaluate the satisfaction of our customers. Through telephone customer surveys, you collect valuable feedback, identify potential improvements and contribute to continuously developing our customer relationships.

You carry out telephone customer satisfaction surveys with our customers. You collect structured feedback and document the results in our systems. You support the evaluation of customer feedback and help identify potential improvements. You care and update customer data in our CRM system. You support the tracking of feedback and make sure that important insights are passed on to the right contacts. You work closely with different teams and gain exciting insights into our customer experience strategy.

You are registered:r Student:in, ideally in the field of business, communication, psychology, marketing or a comparable subject. You are open to people and can communicate by phone. You work structured, carefully and reliably. You bring a high service orientation and a good sense of customer needs. You have very good German skills (C1) and good English skills (B2). First experiences in customer contact, customer service, sales or market research are of advantage, but no need. You are ideally available 20 hours a week.

Urban Sports Club – 100% cost Germany ticket as a job ticket – also 100% taken Access to Busuu, GoodHabitz & Corporate Benefits Regular team and company events