IT Support Engineer

We believe Amazon is Day One every day.

One day to do the first step. A day to face new challenges. And today could be the day you become part of a great idea. A day when you can realize your own ideas. Apply to a company that reinvents itself every day. Working with Amazon is always exciting.

Become part of an excellent team in a successful company whose goal is to become the customer-oriented company in the world.

For our IT team we are looking for an IT support engineer (m/w/d) to support different Amazon locations

As an IT-Support Engineer (m/w/d), you take over the professional team management of the local IT team and report to the responsible IT manager. You take over the administration, maintenance and, above all, the expansion of an extensive, complex and heterogeneous IT network infrastructure. In addition to supporting the operational area and its day-to-day business, you are the primary contact for all IT relevant projects in cooperation with management and take over planning as well as documentation and implementation. The IT environment to be supported is composed of local components as well as cross-site services in the Amazon Web Services (AWS) cloud. In a very dynamic, growing and flexible environment with a lot of automation and innovation potential, you work with international colleagues on extensive projects. New technologies - such as Amazon Robotics - ensure a variety, a constant challenge and offer corresponding further development possibilities. Job ID: 2924110 | Amazon Helmstedt GmbH

Among other things, your activity includes: Administration and development of network infrastructure (cables, switches, routers, firewalls, WiFi) Planning, operation and maintenance of the local data center Administration and expansion of client and server landscape Monitoring of IT infrastructure Administration of user accounts, computers and access rights in Microsoft Active Directory IT project management and management of IT infrastructure installations at new Amazon locations Coordination of external service providers in projects Second level support of client, server, network and telecommunications systems Support, advice and training of users Performance of IT readiness Planning and implementation of critical IT infrastructure changes (Change Management) Creation, organization and optimization of IT documentation IT Support and Escalation Management based on defined Service Level Agreements (SLAs) IT asset management, planning and procurement of IT hardware Ensuring and Communication of Group-wide IT Security Policy

For this position we expect: A completed study with a focus on information technology or comparable IT vocational training with corresponding professional experience Advanced knowledge in handling all common network and Internet protocols Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers Experiences and knowledge in and about the methods and instruments of IT Project Management Personal Computer (PC) and server hardware identifiers Experience in IT Asset Management and Purchasing Proactive, independent and solution-oriented operation Above-average level of service and customer orientation Flowing language skills in German, reliable English readiness to travel national and international Driving licence: Class B Preferred qualifications: Standard industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2) Professional experience from a very dynamic and growing IT environment Multiannual IT Professional experience in logistics or commercial centres Experience with standard IT processes

Pension, life and occupational disability insurance EAP (Employe Assistance Program) The possibility to be part of our stakeholders https://www.aboutamazon.de/news/diversity-equalit-and-inklusion/affinity-groups-hier-zaehlt-gemeinschaft Flexible working hours and generous parental hours Good development opportunities and free access to online learning platforms 10% discount on the Amazon website for up to 100€ savings per year English courses JOBV1_EN