Call Center Agent / Customer Service (m/f/d)

You accompany our end customers as a competent contact person for all questions about their energy contract You advise on contracts, tariffs and invoices by phone and in writing You will find suitable solutions for individual concerns and ensure quick and easy clarification You make an important contribution to high customer satisfaction and long-term customer loyalty every day With your friendly and professional way, you create positive service experiences at every contact

You have already gained experience in the Service Center or customer service and know what it is about in daily customer contact? You hear your smile on the phone? You listen carefully and find the right solution for demanding concerns? Perfect - because if you want to live service quality with heart and mind, you are right with us. You have already gained experience in customer service, service center, call center or in the telephone customer service You have joy in dealing with people, communicate empathically and service-oriented – you hear your smile on the phone You think solution-oriented, work structured and find the right solution for demanding issues You are sure to deal with common PC applications and have very good German language skills in word and writing

Location Dessau | Full time | Unlimited Fixed content of 2.460,00 € gross monthly Presence tray of 0.50 € per hour Unlimited employment contract Fully paid training and basic training Working hours between 08:00 and 19:00 Possibility of mobile work by agreement Regular team and after-work events Grant for the Deutschlandticket Individual development and career opportunities Valuable working environment with short decision paths