Teamleiter Customer Relation (m/f/d)

Leadership & strategic development Professional and disciplinary leadership of the Customer Relation team with focus on data-driven, customer-centric communication along the Customer Lifecycle Active participation and implementation of the customer experience strategy in the new Brand & Customer Experience area Development of working methods, processes and competencies in the team Data-based customer communication orchestration and scaling of data-based customer communication across all relevant channels Control of customer response using clearly defined KPIs for continuous optimization Ensuring reporting, quality assurance and learnings Customer Journeys & Lifecycle Management Conception, implementation and continuous optimization of individual Welcome-Journeys for new customers with the aim of quick activation Development of holistic customer languages along the entire customer lifecycle of existing customers Planning, gearing and prioritization of relevant touchpoints for the sustainable strengthening of customer relationship Newsletter & Relationship channels Building and developing a strategic newsletter Definition of target group logics, content clusters, shipping mechanics and KPIs Development of the newsletter to a performant, measurable relationship channel Product & incentive optimization Close cooperation with specialist areas for data-based further development of the product portfolio and incentive mechanisms Improving relevance, conversion and customer satisfaction through targeted offer and benefit logic Cooperation & Projects Close cross-functional cooperation both within the brand & customer experience and with sales, IT and other departments Management and responsibility of strategically relevant projects in the area of customer lifecycle management

Complete studies of business management, business informatics, marketing, data/analytics or a comparable qualification – alternatively a relevant training with corresponding further education Multiannual experience in data-based customer, CRM or campaign management, ideally in the financial services environment Experience in managing employees or project teams Very good understanding of customer lifecycle models and KPI-based control Impressed communication strength, strategic thinking and implementation strength Strong customer orientation and joy in change and further development “Can-do” mentality and enthusiasm for data-driven customer experiences

Versatile and responsible activities as well as active participation opportunities Comprehensive offer for professional and personal development Positive corporate culture: modern, open, sympathetic Mobile work and design spaces for an optimal work-life balance The varied working environment of a modern financial service provider with growth targets Attractive compensation package Compatibility of work and family as well as many other benefits such as e.g. company pensions, Jobrad, ÖPNV grant, company health management and much more! !