Sales Engineer Knowledge Management (m/f/d)

Change the service world with us and let us inspire companies with better workflows, better cooperation and better information flow! USU is the leading provider of software and service solutions for IT & Customer Service Management. More than 650 great colleagues expect you: in 10 locations in many countries, who are looking forward to setting standards for a better service world together with you. You are a sales engineer with experience in the enterprise software environment and are burning to technically convince customers in complex evaluations? You don't want to be the one who replicates films – but the one who makes the difference with technical depth? Then you're right with us.

Together we inspire our customers for a better service world. Join us now!

Technical need analysis independently lead: You are going through the challenges of customer service teams, operations managers, and IT leaders – and develop tailor-made solution scenarios for USU Knowledge Management.

Conduct tailor-made demos: You show how AI-based knowledge management solves concrete challenges – with customer appointments as well as remote and on-site, at events and trade fairs.

Develop integration and deployment concepts: You develop technical solution scenarios including integration and deployment concepts into existing IT landscapes (e.g. CRM, ticket systems, self-service portals, HR or ERP systems) – and ensure technical feasibility from the outset.

Support sales team and partners: You support the sales team and our partners in the entire sales cycle – from the first request to the conclusion of the contract. You work closely with the Bid Management for technical tenders.

Representative USU at industry events: You present USU convincingly on industry events and trade fairs – through tailor-made presentations and demos on AI-based knowledge management.

Share customer feedback structured: You give customer feedback structured to product management and actively contribute to the further development of our knowledge management solutions.

Complete study of computer science, economic informatics or comparable vocational training.

2–5 years of experience in Sales Engineering, Presales or Solutions Consulting.

Solid technical understanding of enterprise IT environments – architectures, integration scenarios and typical IT processes are familiar to you.

Detectional experience in the independent implementation of technical demos and POCs/pilots against technical and business-side stakeholders.

Confidence with knowledge management, customer service or comparable domains – or proven will and ability to work quickly.

Binding and convincing appearance – with IT leaders as well as customer service managers.

Safe for negotiation in German and English in word and writing.

Travel readiness in the DACH region (approximately 20–30 %).

Individual training in the training program U Step Up! Buddy programme and individual training plan for new employees as well as an introductory event Flexible working hours and hybrid work possible Work abroad 30 days holiday annually, additional days of holiday with long accommodation and other special holidays Up to 44 additional days for salary change possible Accident insurance and support in occupational disability insurance Convenient membership in the corporate fitness program (EGYM Wellpass, Urban Sports Club) Premiums for advertising new employees Subsidised lunch offer A selection of hot and cold drinks & snacks are provided free of charge Sufficient parking offer with charging stations for electric vehicles