Customer Service Employee – 1st Level Support (m/f/d)

2.26 About us

We are committed to working as a medium-sized company. We offer our employees a convincing overall package and thus make the difference.

Your duties

Fung as first contact with questions and problems regarding KACO inverters and connected photovoltaic systems by receiving customer calls, processing of emails and our ticket system performing a first error analysis as well as lifting disturbances to photovoltaic system components (in particular inverters) by remote maintenance or targeted customer instructions Documenting customer interactions and measures taken in the ticket system forward more complex or escalated requests to the next higher support level or the technical field service Advise customers on operating questions, monitoring and maintenance recommendations and optimise the performance of their PV systems taking into account the KACO product solutions. Maintaining and expanding internal and external knowledge databases

Completed training as an electrician, electronic, mechatronic or comparable electrotechnical training Good French knowledge of word and writing Experience in the field of photovoltaics, in particular with inverters, desirable Understanding the partly complex, technical contexts Customer orientation and communication strength Very good MS Office knowledge desirable, experience with ticket systems advantageous Good knowledge of German and English

We offer you the opportunity to work in a motivated team and passionate environment. You can expect challenging and varied tasks and an attractive salary. If you are interested or inquiries, Mr Hruby will be happy to provide you with the phone number +49 (7132) 896-2321.

We attach great importance to equal opportunities and look forward to applications from people with disabilities. .